Eric Gold Email & Phone Number

Chaska, Minnesota, United States

Mendota Heights, Mn

• Provide tier 1 help desk support for end users using Spiceworks ticketing software and phone support.• Maintain and troubleshoot network printers.• Set up users in Active Directory and granted access to shared file folders as well as granted licenses to Microsoft software such as Office and Windows.• Deploy time clock kiosks with embedded software titled Porteus Kiosk.• Deploy new computer systems and upgrade users software company wide from Windows 7 to Windows 10. • Configure users with VPN software using Cisco Any Connect.• Set up users with VOIP phones with access to the corporate directory.• Use PowerShell scripts to assist with imaging computers, auto install required software, and configure required firewalls.

Richfield, Mn

• Asset Management. Track and manage inventory of corporate machines for US Bank such as; computers, printers, and monitors. • Ensure and verify computers are accessing the corporate network in the required time frame of 30 days.• Review errors of retired machines that were seen recently on the network to ensure proper inventory and organization of these machines.

Rochester, Minnesota Area

Support daily business operations, including processing customer transactions and auditing cash receipts daily, educate and excite customers on solutions, products and services and identify unique and creative solutions tailored to customers’ lifestyles. Deliver the best product set-up, coaching and troubleshooting experience possible, attend both formal and informal training to better understand retail store operations and keep up with company, market and industry trends. Used these methods to build customer report, built repeat business and exceed store quotas and expectations.

Austin, Mn

Maintained and setup corporate Outlook email accounts on mobile devices, managed groups in Active Directory to deploy corporate mobile OS applications, and managed users on company mail servers for mobile devices. Ensured users were set up with Microsoft Office 365 software. Created detailed “How-to” documents for corporate employees to install company services on both iOS and Android devices, and provided troubleshooting support and on call service for users.