- Respond to telephone calls, email and personal requests for technical support. Identify, research and resolve user problems related to hardware and software.- Install and setup computer hardware, including PCs, network printers and other peripheral equipment- Install and configure new software releases, system upgrades, and evaluate and install patches.- Manage and utilize help desk PC imagining software.- Maintain inventory of computer equipment and supplies and managing PC replacement schedule.- Assist in the research, planning and implementation of new hardware and software.- Maintain and support phone system, building security system, 100 + Verizon devices.

- Provide prompt accurate Level 1 and 2 technical assistance, support, and advice to County employees.- Troubleshoot technical problems, provide technical support for computer hardware, software, and peripherals. - Answer telephone and email inquiries, analyze problems by using automated diagnostic tools and experience, resolve new and recurring difficulties.- Perform day to day workload assignments from Help Desk software and Help Desk supervisor.- Maintain inventories of technical devices and supplies.- Various technical research and project assistance as assigned.- Provide outstanding customer service supporting County owned desktop, notebooks, mobile computing devices and peripherals, and software.

-Distribute email/phone calls/tickets to Help Desk staff.-Oversee majority of all Help Desk tickets before they are closed to ensure for accuracy and correct resolutions applied.-Provide support for all end user hardware and software including the operating systems, office applications, various custom applications, printers, etc.-Provide timely resolution of system/application problems as dispatched by the help desk through problem determination, ownership, root cause, problem logging and follow through to completion.-Implement hot fixes, patches, updates.-Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.-Read technical manuals, dialogue with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Knowledge and Experience.-Create and Terminate new users in Active Directory, Office 365, and other related applications.-Set up new accounts, computers, laptops, mobile devices.-Manage numerous Office 365 accounts for our customers.-Install, modify, and repair computer hardware and software.-Run diagnostic programs to resolve problems.-Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.-Manage all Anti Virus programs for the clients we support through N-able software

• Perform general construction work for both private and commercial buildings.• Assist with the construction of roofs, the addition of siding and adding or updating of shingles.

• Identified areas for customers that needing concrete or masonry repair and took corrective action.• Constructed concrete driveways, garage floors, sidewalks, curbs and gutters for customers. • Disintegrated and extricated existing concrete structures for repair and reconstruction.

• Responsible for all tuition re-imbursement payments for all MNARNG students.• Provided high-quality customer service for all MNARNG personnel.• Handled and processed all MNARNG soldiers’ bonus payments.• Assisted in the development of the Bonus 1 and BART programs for the ARNG and MNARNG.• Processed all health repayment loans for all officers and all student repayment loans for enlisted personnel in the MNARNG.• Trained unit readiness NCO’s unit clerks on the incentives offered by the MNARNG.• Educated MNARNG recruiters on all current incentive programs.

• Performed a variety of miscellaneous administrative duties for commanding officers, including desktop support.• Maintained all DA-201 military records for soldiers.• Processed all payroll records for unit soldiers and prepared security clearance (ETNAC) applications.• Responsible for all promotions and awards given to unit soldiers for meeting goals and expectations.• Managed all I-Care folders and family support group folders.• Accountable for Line of Duty (LOD) reports.• Organized and distributed all monthly unit newsletters and weekly training schedules.