-Test all aspects of the Cheers application including fixes for released portions of the software and future enhancements to the two modules (CRM and Campaigns).-Write customer facing documentation including Release Notes, Guide Updates, and Training Slides.-Write internal documentation including test plans and quality assurance notes for fix planning and enhancements to Epic Software.-Review designs for future enhancements and represent the end-user point of view in project… Show more -Test all aspects of the Cheers application including fixes for released portions of the software and future enhancements to the two modules (CRM and Campaigns).-Write customer facing documentation including Release Notes, Guide Updates, and Training Slides.-Write internal documentation including test plans and quality assurance notes for fix planning and enhancements to Epic Software.-Review designs for future enhancements and represent the end-user point of view in project meetings. Show less

Training Leader (April 2021 – September 2021)- Schedule and coordinate the training cycle for new hires.- Lead post-training review meetings, soliciting feedback from new hires and implementing necessary changes to improve the training process.- Maintain analyst training notes in Confluence. - Coordinate mandatory monthly training sessions discussing more advanced analyst topics, including mandating Senior Analysts attend when necessary. This includes maintaining a list of… Show more Training Leader (April 2021 – September 2021)- Schedule and coordinate the training cycle for new hires.- Lead post-training review meetings, soliciting feedback from new hires and implementing necessary changes to improve the training process.- Maintain analyst training notes in Confluence. - Coordinate mandatory monthly training sessions discussing more advanced analyst topics, including mandating Senior Analysts attend when necessary. This includes maintaining a list of topics, researching, and preparing material for each meeting. - Coordinate cross-department training sessions as directed by Director of Analyst OperationsQA Leader (July 2019-March 2021)- Present new ShareBuilders program improvements to other members of QA Team.- Assign testing parameters on Analyst specific improvements and set deadlines.- Be point of contact between QA members and IT/Programmers for bugs and minor improvement ideas on the QA ShareBuilders environment. Member of Station Setup Task Force- Build new client stations quickly and accurately by entering/downloading historical information (ratings, financials, program history) and current information. Show less

- Set optimal prices for multimillion-dollar radio, television, and cable advertising inventory through using data analytics, interpreting pricing information and providing customer support.- Provided full customer service including basic program troubleshooting.- Led training for new analysts in customer service.- Database maintenance duties include data entry, ratings interpretation, and various clean up tasks.- Completed all training courses to be a Pricing… Show more - Set optimal prices for multimillion-dollar radio, television, and cable advertising inventory through using data analytics, interpreting pricing information and providing customer support.- Provided full customer service including basic program troubleshooting.- Led training for new analysts in customer service.- Database maintenance duties include data entry, ratings interpretation, and various clean up tasks.- Completed all training courses to be a Pricing Consultant.- Maintained 100% accuracy for pricing documentation, rate setting and customer service. Show less