Eric Gordon Email & Phone Number

New York, New York, United States

• Directly supervises Member Desk team. Motivates and sets the tone for staff by demonstrating a pleasant, engaging, customer-oriented attitude. Satisfactorily resolves all onsite customer service escalations.
• Coordinates membership conversion efforts in the lobby, at the Film Desk, Member entrance, and on adjacent sidewalks when ticketing lines extend outside. Generates proactive sales and upgrade efforts throughout the.
• Provides general support to the department through a variety of tasks, including preparing daily and weekly schedules, monitoring Member Desk team attendance, ordering necessary supplies for the member desk, and.
• Oversees proper entry of membership sales, including training of new staff members and ongoing re-training of existing staff. Maintains a thorough knowledge of all lobby processes and ticketing systems, including.
• Manages onsite financial and accounting logistics, including cash collection, revenue reconciliation, and reporting.

Monroe, Ohio, United States

- Supervised a support team of 9 – 15 employees. Responsible for all aspects of management including recruiting and hiring, performance management, corrective action, training and development. - Worked on site and remotely with team, leading meetings and training sessions over Zoom and Google Meet. - Responsible for Tier 3 escalations, and also coordinated.

Monroe, Ohio, United States

- Lead a team of 4 employees, ensured accountability, and provided new employee training.- Responsible for Tier 2 escalations for clients and employees. This included supporting company Inventory Manager software for dealerships, Windows and Hardware issues for field representatives, and general system issues for Tier 1 employees. Worked on Tier 1 support.

Monroe, Ohio, United States

- Provided customer service to clientele via phone, email, and chat.- Assisted in the management of online inventory for car dealerships. - Supported company’s PowerLink software, used to allow dealers to design their own websites. This included not only teaching dealers how to use the software, but also just designing the webpages for them in many cases..

Vandalia, Ohio, United States

- Managed data on UPS shipments using AS400, Emcon, Access, and Excel. - Performed data entry on flight and trucking information, from scheduling and tracking to basic carrier information. I had to communicate with various shipping centers, truck drivers, and pilots around the country to verify shipment arrivals.

Centerville, Ohio, United States

- Managed the company’s search engine accounts on Google and Yahoo. - Managed paid advertisements with Google Adwords system.- Updated advertising graphics using Photoshop.- Updated web pages using HTML, CSS, and JavaScript focused on managing metadata. - Assisted in operation of company’s eBay store, and prepared various reports in Excel.