Eric Gore Email & Phone Number

Portland, Oregon Area

Primary focus on helping our network of partners and resellers support their end users and customer base, very often getting directly involved with customers to find solutions to their problems. Customers range from small to large education customers, law firms, medical clinics, and really any organization that would want to manage their printing. Have also helped grow the support team by pushing for innovation and productivity changes that have resulted in better customer and employee… Show more Primary focus on helping our network of partners and resellers support their end users and customer base, very often getting directly involved with customers to find solutions to their problems. Customers range from small to large education customers, law firms, medical clinics, and really any organization that would want to manage their printing. Have also helped grow the support team by pushing for innovation and productivity changes that have resulted in better customer and employee satisfaction. Helping drive NPS results within my team by offering up reviews and feedback on our customer interactions. One of only two support employees globally to achieve multiple years of 100% NPS feedback. I've also grown into a position of helping the American based support team run efficiently in the day to day work we perform. Making sure we have proper coverage for the different avenues of support we offer (email, phone, & chat). Provided ongoing help to teammates with regards to how to work with their own customers and how/when to offer various levels of service to our customers and channel partners. This is primarily driven by the need to bolster efficiencies as our product and services portfolio has grown over the years; finding ways to adapt to changing support roles while continuing to exhibit high levels of customer satisfaction. Apologies if that sounds stuffy, it's a lot more fun than I made it sound! Provided customer perspective to our growing Healthcare focused team based on previous job experience. Helped assist in on-boarding new healthcare customers so that we could match the best products to their needs. Show less

Oklahoma City, Oklahoma Area

Manage all server and desktop/mobile hardware and software.Maintain active directory and Exchange 2013 environment. Mange physical servers running a mix of Server 2008 R2 and Server 2012.Manage VMware ESXi servers running both Windows and Linux platforms. Implement asset management and tracking for IT hardware. Implement new wireless infrastructure for the home office. Manage Mitel IP phone system.Maintain and manage Cisco network hardware for headquarters and remote… Show more Manage all server and desktop/mobile hardware and software.Maintain active directory and Exchange 2013 environment. Mange physical servers running a mix of Server 2008 R2 and Server 2012.Manage VMware ESXi servers running both Windows and Linux platforms. Implement asset management and tracking for IT hardware. Implement new wireless infrastructure for the home office. Manage Mitel IP phone system.Maintain and manage Cisco network hardware for headquarters and remote locations using site to site VPN. Manage all billing purchasing and budgeting for technology within the company. Create/update company polices concerning technology. Manage Barracuda spam and web filters for all sites. Show less

Norman, Oklahoma

Support clients that do not have their own IT staff in house, ranging from dental offices to industrial warehouse buildings. Setup and maintain network equipment, servers, and workstations onsite and/or remotely.Deploy workstations as needed by clients. Managed Active Directory and Group Policy for clients. Managed antivirus software, specifically Symantec Endpoint Protection for various clients. Configured and supported Cisco, Netgear, and Watchguard network equipment.

Support clinic and physician systems including mobile devices and workstations. Maintained Active Directory groups and supported numerous offsite locations around the state.

Oklahoma City, Oklahoma Area

Worked within multiple groups within the Dell Support Call Center. These included FDI(fix difficult issues), XPS, Small Business and Workstation Support. These included phone and chat support with commercial and consumer customers.