Eric Grasmick Email & Phone Number

St. Louis, Mo, Us

St Louis, Missouri, United States

Greater St. Louis Area

• Analyst on Agile team developing automated Storage provisioning. o Gathered requirements from Engineering, Order Coordinators, Technical Implementation team, Product Engineering, & Product Development.o Collaborated with Architects to convert requirements into technical solution.o Managed Release Management Process for monthly deploymentso Managed details within the Agile Board (JIRA/Green Hopper) )via User Stories.o Coordinated Agile cadence of 2 week Sprints and Monthly releases of new software and features.o Additional tool interaction (Layer 7, API, REST Service, Web Services, etc)• Analyst on Agile team developing application focused on Project/Order management and Business Process Management. for Global Solution Implementation Org. o Gathered requirements from Order Coordinators, & Technical Implementation team.o Converted requirements into technical solution.o Documented and conducted feature/solution training.o Managed details within the Agile Board via User Stories.o Maintained Agile cadence of 2 week Sprints and Monthly releases of new software and features.o Utilized multiple tools and methods (Mule, Active MQ, JAVA, Web Services, Business Intelligence, etc.)

Greater St. Louis Area

• Rolled out Business Process Management (Cordys) to the Service Delivery Team.o Developed detailed training modules for the BPM/Cordys Application.o Conducted formal training in a classroom environment as well as Video Based Training.o Drove adoption of the new application via one-on-one sessions and metrics monitoring.o Focus of BPM roll out is to gain improved dashboard reporting and drive efficiencies (Order/task Interval, accountability, notification, etc.).• Collected requirements from business stakeholders for enhancements & expanded functionalityo Converted Business requirements into technical requirements (JAVA)o Created User Interface (UI) for different organizationso Followed Product and Software Lifecycle• Drove development work with regard Level of Effort (LOE) & Return on Investment (ROI).o Changes to existing Application functionalityo New Application functionality (Change & Delete order type, Network Product set)o Improved process flow (Client Advocacy, Sales Engineering, Product Management, Product Engineering, & Post Sales Engineering)• Developed a Windows Patch Management solution utilizing the HP Server Automation tool. Allowing for automated reporting and scheduled Patch remediation. Recognized time savings of over 45 minutes per server. ~40 hours per week

Greater St. Louis Area

• Drive adoption of Enterprise tools [HP SA (Server Automation) - HP NA (Network Automation) - HP SAR (Service Automation Reporter) - HP SAV (Service Automation Visualizer)]o After 1 year of tool usage increased use by 600%• Developed Support team to maintain tools & manage Security Admino Established & managed Security Model for users.o Established governance board to manage policy & contento Managed Ticket Load to meet defined OLA’s (Office Level Agreements)o Managed Enhancement requests & the development cycle to release• Drive efficiency & process improvement utilizing toolso Recognized over 10,000 man hours of savings

Greater St. Louis Area

• Developed & managed project plan (Microsoft Project) to migrate ~3000 customer access circuits from one Vendor to a new Vendor to recognize $13M in savings in 2008 & $500,000 MRC in 2009.o Reviewed contract & revised Terms & Conditions to meet requirements.o Developed staffing model to support all aspect of migration.o Established financial model to account for staffing & resourceso Developed Business case to enable automatic order creation.• Responsible for a staff of 35 Customer Order Reps., 13 Provisioners, 4 Escalation Specialists, & 3 Managers. • Managed the install & delivery of all client solutions. Ranging from Network to Collocation.• Developed & trained operating process related to customer install & Vendor management.• Managed 3rd party vendors to define intervals • Process improvement focused on better management of vendor internal milestones• Reviewed Vendor performance quarterly. • Worked inter department with focus on improved Cost tracking & Revenue monitoring.• Profit Margin increased to 72% average across all products.• Reviewed customer design for accuracy, capacity, & feasibility.• Worked with Software Developers to develop & install the Automated Service Request (ASR) with access vendors.

Greater St. Louis Area

• Responsible for a staff of 28 Edge Managers working 24/7/365 schedule.• Proactively monitored customer environments with a 15 min. customer notification time.• Managed Vendor trouble ticket process & drove 1 standard process with all Vendors.• Reduced Mean Time to Repair (MTTR) from an average of 6.2 hrs to <4.0 hours.• Reduced the report rate to less <15% of the installed base.• Reduced the fail rate of installs <30days to <1%.• Reduced the chronic trouble ticket rate to <1%• Reviewed Vendor performance quarterly with all Vendors. • Worked with Software Developers to design monitoring system (SAVVIS Station)• Developed & revised processes to ensure high levels of productivity.

• Responsible for 150+ clients, equaling $4.4 million MRR.• Staff of 20 engineers working a 24/7/365. Located in St. Louis, MO & Pleasanton, CA• Developed & trained operating processes related to customer support & implementation.• Developed a monitoring & customer support standard to detect & resolve 90% of all outages. • Developed an ongoing monitoring audit to continuously improve failure detection rate. • Developed an ongoing customer review & familiarization process used by operations staff.• Maintained constant communication with the Senior VP of Operations. • Responsible for tracking & reporting on service impacting issues. Monitor Service Level Agreement (SLA) status on a monthly basis.

• Outlined training programs & scheduled technical training for staff. • Managed the construction & remodeling of the St. Louis, MO facility to expand the Data Center to 15,000 sq ft. Including HVAC, UPS, & Generator implementation.• Part of the management team responsible for the design & construction of three data centers for e-business solutions. Complete solutions design with fire suppression, physical security, access-control, HVAC, UPS (500-750 KVA), generators & state-of-the-art facility management system. • Assisted in the design & upgrade of the CMDB, to HP OpenView Service Desk.• Managed staff of 25 working 24/7/365. Located in St. Louis, MOo Designed & implemented nationwide OC-3 ATM/IP backbone, T1 Management, & Dial Access Network.o Developed a database to track contacts for 38 Points of Presence (POP’s). o Enabled monitoring for the backbone nodes & management network.• Interaction with the following:o 56k, T1, T3, DS3, OC3 & OC12 circuitso UNIX, Linux, & Windows (NT 4.0, 95, 98, 2000, & XP)o Monitoring tools: HP OpenView (ITO, Service Desk, ITSM, NavisCore, & NavisAccess), Veritas Net backup, Cisco Works, What’s Up Gold, Servers Alive, & Site Scope.o Hardware: Ascend CBX-500 ATM Switches & Ascend STDX 9000 Switches. Cisco 2511, 7513, & 3600 Routers. Bay (BCN & BLN routers) & Ascend (GRF 1600 & 400) Routers. Larscom Orion 4000 & Kentrox CSU/DSU’s/ IDSU’s. Cisco (Cat 5000), Foundry (Server Iron, Net Iron & Big Iron 8000) & Bay Ethernet Switches (Accelar & Baystack 450). • Supported customer environments & internal servers.

• Managed the worlds largest Internet Backbone. Monitored & maintained the “Dial Network” which supported customers the likes of AOL, GTE, Sprint, Ameritech, & other dial resellers.• Used Network monitoring tools (NetCool, syslogs, Ping logs, & NavisCore) to support customer base. Used ticketing system (Remedy) to track & document all issues & calls.

• Developed processes, trained, & implemented Explosive Trace Detectors (ETD) in accordance to the Gore Commission for the FAA, in airports across the nation. • Airports include: Los Angeles, CA; Denver, CO; Salt Lake City, UT; Dallas/Ft. Worth, TX; New Orleans, LA; New York, NY (JFK & Newark); Boston, MA; Minneapolis/St. Paul, MN; Dulles, VA; Orlando, FL; Chicago, IL; Cincinnati, OH; San Juan, Puerto Rico.• Responsible for implementing command & control systems for DOE, DOD, & other Federal Agencies. Sites include The Pentagon & Fort Polk Louisiana.