Eric Grasmick Email & Phone Number

St. Louis, MO, US

St Louis, Missouri, United States

Greater St. Louis Area

• Analyst on Agile team developing automated Storage provisioning. o Gathered requirements from Engineering, Order Coordinators, Technical Implementation team, Product Engineering, & Product Development.o Collaborated.
• Analyst on Agile team developing application focused on Project/Order management and Business Process Management. for Global Solution Implementation Org. o Gathered requirements from Order Coordinators, & Technical.

Greater St. Louis Area

• Rolled out Business Process Management (Cordys) to the Service Delivery Team.o Developed detailed training modules for the BPM/Cordys Application.o Conducted formal training in a classroom environment as well as Video.
• Collected requirements from business stakeholders for enhancements & expanded functionalityo Converted Business requirements into technical requirements (JAVA)o Created User Interface (UI) for different organizationso.
• Drove development work with regard Level of Effort (LOE) & Return on Investment (ROI).o Changes to existing Application functionalityo New Application functionality (Change & Delete order type, Network Product set)o.
• Developed a Windows Patch Management solution utilizing the HP Server Automation tool. Allowing for automated reporting and scheduled Patch remediation. Recognized time savings of over 45 minutes per server. ~40 hours.

Greater St. Louis Area

• Drive adoption of Enterprise tools [HP SA (Server Automation) - HP NA (Network Automation) - HP SAR (Service Automation Reporter) - HP SAV (Service Automation Visualizer)]o After 1 year of tool usage increased use by.
• Developed Support team to maintain tools & manage Security Admino Established & managed Security Model for users.o Established governance board to manage policy & contento Managed Ticket Load to meet defined OLA’s.
• Drive efficiency & process improvement utilizing toolso Recognized over 10,000 man hours of savings

Greater St. Louis Area

• Developed & managed project plan (Microsoft Project) to migrate ~3000 customer access circuits from one Vendor to a new Vendor to recognize $13M in savings in 2008 & $500,000 MRC in 2009.o Reviewed contract & revised.
• Responsible for a staff of 35 Customer Order Reps., 13 Provisioners, 4 Escalation Specialists, & 3 Managers.
• Managed the install & delivery of all client solutions. Ranging from Network to Collocation.
• Developed & trained operating process related to customer install & Vendor management.
• Managed 3rd party vendors to define intervals
• Process improvement focused on better management of vendor internal milestones

Greater St. Louis Area

• Responsible for a staff of 28 Edge Managers working 24/7/365 schedule.
• Proactively monitored customer environments with a 15 min. customer notification time.
• Managed Vendor trouble ticket process & drove 1 standard process with all Vendors.
• Reduced Mean Time to Repair (MTTR) from an average of 6.2 hrs to <4.0 hours.
• Reduced the report rate to less <15% of the installed base.
• Reduced the fail rate of installs <30days to <1%.

• Responsible for 150+ clients, equaling $4.4 million MRR.
• Staff of 20 engineers working a 24/7/365. Located in St. Louis, MO & Pleasanton, CA
• Developed & trained operating processes related to customer support & implementation.
• Developed a monitoring & customer support standard to detect & resolve 90% of all outages.
• Developed an ongoing monitoring audit to continuously improve failure detection rate.
• Developed an ongoing customer review & familiarization process used by operations staff.

• Outlined training programs & scheduled technical training for staff.
• Managed the construction & remodeling of the St. Louis, MO facility to expand the Data Center to 15,000 sq ft. Including HVAC, UPS, & Generator implementation.
• Part of the management team responsible for the design & construction of three data centers for e-business solutions. Complete solutions design with fire suppression, physical security, access-control, HVAC, UPS.
• Assisted in the design & upgrade of the CMDB, to HP OpenView Service Desk.
• Managed staff of 25 working 24/7/365. Located in St. Louis, MOo Designed & implemented nationwide OC-3 ATM/IP backbone, T1 Management, & Dial Access Network.o Developed a database to track contacts for 38 Points of.
• Interaction with the following:o 56k, T1, T3, DS3, OC3 & OC12 circuitso UNIX, Linux, & Windows (NT 4.0, 95, 98, 2000, & XP)o Monitoring tools: HP OpenView (ITO, Service Desk, ITSM, NavisCore, & NavisAccess), Veritas.

• Managed the worlds largest Internet Backbone. Monitored & maintained the “Dial Network” which supported customers the likes of AOL, GTE, Sprint, Ameritech, & other dial resellers.
• Used Network monitoring tools (NetCool, syslogs, Ping logs, & NavisCore) to support customer base. Used ticketing system (Remedy) to track & document all issues & calls.

• Developed processes, trained, & implemented Explosive Trace Detectors (ETD) in accordance to the Gore Commission for the FAA, in airports across the nation.
• Airports include: Los Angeles, CA; Denver, CO; Salt Lake City, UT; Dallas/Ft. Worth, TX; New Orleans, LA; New York, NY (JFK & Newark); Boston, MA; Minneapolis/St. Paul, MN; Dulles, VA; Orlando, FL; Chicago, IL.
• Responsible for implementing command & control systems for DOE, DOD, & other Federal Agencies. Sites include The Pentagon & Fort Polk Louisiana.