Eric Greving Email & Phone Number

Coralville, Iowa

Manage products, programs, and services involving department and cross-functional teams focused on the delivery and support of multiple U.S. Department of Federal Aid Web Sites as part of the Front End Business Integration (FEBI) Contract. Student Web Applications program delivers student financial aid web-based products, including FAFSA on the Web, which.

 Responsible for managing customer needs and expectations throughout the software development cycle Translate business objectives into functional requirements Facilitate joint application development (JAD) sessions with the customer, utilizing process flows, mockups, etc., to elicit and document detailed business requirements Work with Program.

Manage products, programs, and services involving department and cross-functional teams focused on the delivery and support of multiple U.S. Department of Federal Aid Web Sites as part of the Front End Business Integration (FEBI) Contract. Student Web Applications program delivers student financial aid web-based products, including FAFSA on the Web, which.

 Forecasted the correspondence and appropriate staffing between the three sites. Lead for Beta Testing for FAFSA on the Web. Functional Tester for the FAFSA on the Web Site, PIN Web Site, and FAA Access to CPS Online Web Site. Lead a group of Customer Service Agents in developing the help text for FAFSA on the Web Site, PIN Web Site, and FAA Access to.

 Trained new employees. Performed operational duties and troubleshooting for FAFSA on the Web Site and PIN Web Site. Tested new sites and site changes. Encouraged and motivated agents to improve on their standards. Tracked daily, weekly and monthly statistics. Member of the Consistency Committee, which ensured all three sites were consistent in.

 Interaction with customers, providing technical support to Financial Aid Advisors and the schools technical support. Helped with the merge of two departments into one call center.

 Interaction with customers, providing technical support to student, parents, colleges, and universities relating to FAFSA on the Web. Tested new programs that would be used in training and answering question for the specialists.

 Interaction with customers, providing information regarding defaulted student loans and Federal Student Aid information. Selected to work on the Request for Review 2000 Project, which involved replying to customer disputes about requests for Federal Offset for the process year 2000.

Bachelors Degree, Business Management, Emphasis: Business Administration

Activities and Societies: Delta Upsilon Member, Delta Upsilon Vice President of Risk Management, Big Brothers/Big Sisters - Big Brother.

Education record