Eric Gunderson Email and Phone Number
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Eric Gunderson personal email
Experienced service and desktop technician with a demonstrated history of working in the information technology and managed services industry. Skilled in Databases, Software Documentation, Online Retail, Troubleshooting, Cloud technologies, Information Security, Encryption and Best Practices. Strong results-drive and collaborative professional with a Associate's degree in Information Technology: Network Specialist from Chippewa Valley Technical College, in addition to industry-relevant certifications.
Passkey Technology
View- Website:
- passkeyinc.com
- Employees:
- 8
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Network EngineerPasskey Technology Mar 2020 - PresentGolden Valley, Minnesota, United States
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TechnicianErickson Dental Technologies, Inc. Nov 2015 - Mar 2020Eagan, Minnesota -
Customer Support Consultant IiiIdexx Laboratories Feb 2014 - Nov 2015Eau Claire, Wisconsin AreaProvides customer relationship management for customers experiencing long-term or complex issues and facilitates resolution. Monitors customer experience to identify potential dissatisfaction and works to resolve concerns before they escalate. Researches issues, gathering information from customers and internal business partners. Develops, communicates and maintains action plans for issue resolution across multiple lines of business. Aligns customers' and support organizations needs to many internal groups, such as field service, sales, research & development, and product management. Summarizes customer issues and identifies opportunities for continuous process improvement. May be assigned accounts for ongoing relationship management. Details the benefits of Company products and services to accounts as needed. -
Customer Support Consultant IiIdexx Laboratories 2011 - Feb 2014Receives, troubleshoots and resolves inbound customer and internally escalated calls relating to system hardware or software issues. Provides appropriate level of troubleshooting and advice for technical issues to technical and non-technical customers on digital imaging systems, networks including routers, switches and connectivity, servers, operating systems, backups, printers, system performance and other hardware related issues. Troubleshoots software issues ranging from general issues relating to Company proprietary software to advanced issues such as database corruption, rebuilds, lab equipment connectivity, software utilities (i.e., Structured Query Language (SQL)), third party software and other software related areas.
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Computer Hardware Support TechnicianMenards Jun 2010 - Sep 2011Answered calls as last-tier desktop and hardware support for entire company headquarters as well as support for 250+ retail stores; as well as personally responsible for maintaining the network and all computer hardware at 8 large retail stores around the Midwest. -
Tier 2 Customer Service RepresentativeGsi Commerce Nov 2008 - Jan 2009Placed orders, tracked shipments, took payments, light troubleshooting, and resolution of escalated situations for major toy retailer and distributor during the winter season. -
Customer Service RepresentativeIpacesetters, Llc. Mar 2007 - Jan 2009Eau Claire, Wisconsin AreaServed as first-tier support for large cable operator in a major United States market. Assisted with billing and payments, assisted with troubleshooting of cable internet and video equipment, arranged service calls for field support, and handled escalated customers with their issues, leading to a quick and effective resolution for both parties. Maintained excellent Quality Assurance scores, enabling the company to increase their sales and length of contract with the cable provider.
Eric Gunderson Skills
Eric Gunderson Education Details
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Information Technology: Network Specialist
Frequently Asked Questions about Eric Gunderson
What company does Eric Gunderson work for?
Eric Gunderson works for Passkey Technology
What is Eric Gunderson's role at the current company?
Eric Gunderson's current role is Network Engineer at Passkey Technology.
What is Eric Gunderson's email address?
Eric Gunderson's email address is er****@****ech.com
What schools did Eric Gunderson attend?
Eric Gunderson attended Chippewa Valley Technical College.
What skills is Eric Gunderson known for?
Eric Gunderson has skills like Computer Hardware, Customer Service, Help Desk Support, Quality Assurance, Windows, Troubleshooting, Databases, Wireless Networking, Networking, Team Leadership, Hardware Diagnostics, Active Directory.
Who are Eric Gunderson's colleagues?
Eric Gunderson's colleagues are Rolfe Anderson, Mae Vang, Ben Lemay, Amanda Happel, Nathan Rodriguez, Rachel Erickson, Nikolas Hanson.
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Eric Gunderson
Head Of Conduit Origination For Wells Fargo Real Estate Securitization And Capital Markets GroupLos Angeles, Ca5yahoo.com, csfb.com, bear.com, gcm.com, wellsfargo.com2 +160389XXXXX
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Eric Gunderson
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Eric Gunderson
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Eric Gunderson
San Diego, Ca
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