Eric H. Email & Phone Number

Long Beach, California, United States

Greater Los Angeles Area

Leading national provider of expedited LTL transportation and logistics services. ▶ KEY DUTIES:Customer-facing logistics support concurrent with managing 80 – 100 client calls per day as follows:• Monitor, track and move shipments through the LTL transportation workflow to ensure timely delivery at each location up through final destination.• Communicate across internal teams (e.g., dispatch, line-haul, billing, credit & collections) and with external parties (e.g., customer service departments of other terminals, freight vendors, US military consignees and receivers) to coordinate the physical movement of shipments and investigate/resolve any roadblocks.• Work across departments as needed to ensure data in company systems is accurate, assist with resolution of incorrect system data. • Develop and maintain reports to highlight action item updates, needs and status for internal or customer use. • Certified shipments of hazardous materials to ensure contractual compliance with Federal and International Air Transport regulations. ▶ SUCCESS HIGHLIGHTS: • PRODUCTIVITY: Out of a logistics / client support team of 30, consistently placed in top 3 for daily call management. Track record of improved productivity as call volume and number of terminals increased.• EFFICIENCY: Achieved 50% efficiency increase in personal call handling (2 minutes out-of-queue versus 4 minutes team average). Accomplished by cumulatively applying knowledge of company systems to proactively resolve client problems in less time.• COST SAVINGS / CUSTOMER SATISFACTION: Applied negotiation skills with vendors to achieve a “win-win”: savings for the company and enhanced customer satisfaction (e.g., winning transaction fee waivers ranging from $140 - $1,500 each).

Greater Los Angeles Area

Global provider of audio conferencing solutions for businesses, individuals, communities, and organizations.▶ KEY DUTIES:• Inside sales to C-level and finance decision makers across the United States.• Prepared and delivered customized web-based presentations that helped potential clients understand the value and range of conference call solutions.• Collaborated with clients to customize solutions to meet their specific business needs.▶ SUCCESS HIGHLIGHTS: • Led national sales team with largest increase in new customers as evidenced by company’s analysis of growth in conference minutes consumed month-over-month.

Unique business model designed to generate revenue for businesses and non-profit organizations that join together in strategic partnerships. ▶ KEY DUTIES:Purchased business then proceeded to run and grow it on a national scale in multiple concurrent roles (Chief Executive Officer, Chief Operations Officer and Executive Vice President of Sales). ▶ SUCCESS HIGHLIGHTS: • BUSINESS STRATEGY: As owner, set strategy and vision for growing the business and installed personnel needed to ensure profitable growth.• SALES MANAGEMENT: organically grew, trained, led and managed a team of eight salespersons.• BUSINESS DEVELOPMENT: grew roster of participating businesses 2x from 100 to a peak of 200.• REVENUE GENERATION: increased revenue to achieve peak growth of 58%.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Commercial Diving, Adv. Diver Medic

General Education