New Business Product Coordinator Feb 08 – Aug 15IT Responsibilities: Desktop support for a group of 12 people, daily back- up of servers, security and patch deployments, office equipment inventory, servicing office equipment, software install and maintenance, create and maintain onsite databasesOffice Refreshes: Preparing and installing basic corporate software, customizing them for each user’s profile, preparing instruction booklets for users with new updates, setting up printers, fax machines and imaging systemsMaintenance of Quick Quote Website: Administrator of dealer maintenance and password and of the Ally/MIC Ottawa office intra webAccounting Responsibilities: Accounts payable, coding vendor payments, Sending bank transmission file, account reconciling and cheque printing Prepare and participate in an annual Disaster Recovery Exercise which required travel all over North America to recreate an office environment in case of a disaster. Responsibilities included setting up servers from backup tapes, setting up laptop and desktops from images, recreating the phone system and testing all core systems. UAT Project Work: new system and software training, developing, troubleshootingTelecommunication Responsibilities: Witness eQuality system administrator and support. Witness is a system that records a phone conversation and captures the users screen at the same time. CMS Supervisor is a system administrator for voicemail, queued calls and user statisticsOffice Security Responsibilities: Changing and maintaining electronic door codes, emitting parking passes and keeping logs up to date IT Analyst Jan 00 – Feb 08Desktop support for a group of 42 people and 37 remote account managers, software install and maintenance, security and patch deployments, office equipment inventoryPrepare and participate in the annual Disaster Recovery ExerciseServer support and maintenance Implement new GM and GMAC software