Eric Hansen Email & Phone Number

Orem, UT, US

Utah, United States

• Managed diverse contact center channels (phone, email, chat, social media). Ensured seamless communication and efficient issue resolution. Optimized channel performance to enhance customer satisfaction and engagement.
• Created campaign summaries, identifying improvement opportunities for ab testing
• Increased CSAT and NPS scores by 10% within one year through the implementation of tailored customer satisfaction initiatives based on feedback surveys and insightful analysis

• Averaged annual growth of 20% in digital sales
• Analyzed ROl from marketing campaigns and managed budget for ad spend and marketing resourcing.
• Developed and executed marketing campaigns that consistently exceeded performance metrics, including the successful launch of 5+ supplement product lines.

Successfully rolled out a project management platform for RMI Business, leading training for multiple teams. This implementation streamlined processes, reducing the need for meetings and cutting down on man hours, resulting in significant time savings for the company.

United States

• Ran monthly paid ads that averaged 5 to 1 ROI on ad spend
• Grew account followers to 25k in eight months
• Managed four brands by posting daily, emphasis on creating engaged videos and content

Orem, Utah, United States

• From inception to sale, I experienced the full journey of owning and operating a thriving mattress business. I strategically navigated market trends, identified and responded to customer needs, and implemented.
• Analyzed and adapted to market trends, ensuring the business stayed competitive and relevant.
• Developed and executed growth strategies that led to increased revenue and market share.
• Prioritized customer needs by enhancing service offerings and creating a loyal customer base.
• Streamlined operations to improve efficiency, reduce costs, and maximize profitability.
• Managed all aspects of the business, including marketing, sales, inventory, and financial planning.

United States

• Digital marketing professional with a track record of designing and executing campaigns that align with business objectives. Skilled in managing the entire lifecycle of digital projects, from content creation to.
• Designed and executed over 150 digital media campaigns, consistently aligning with business goals to drive growth.
• Managed end-to-end digital projects, ensuring timely delivery and successful outcomes.
• Established a web presence that boosted brand awareness by 40%, significantly increasing online engagement.
• Maintained a strong and consistent online company voice across social media channels, growing follower count by 35%.
• Monitored ROI and KPIs, achieving an average of 30% improvement in campaign performance year-over-year.

Orem

• Managed all aspects of the production process, including creating schedules, optimizing cost-effectiveness, and allocating necessary resources. Set and maintained quality standards, ensuring compliance through rigorous.
• Overseeing the production process, drawing up a production schedule
• Ensuring that the production is cost effective
• Working out the human and material resources needed
• Estimating costs and setting the quality standards
• Being responsible for the selection and maintenance of equipment

• Organized and managed meeting schedules and web conferences for the Senior Product Manager, ensuring efficient communication and collaboration across teams.
• Supervised a team of thirty Product Managers, overseeing their individual software products and providing guidance to ensure alignment with overall project goals.
• Ensured that project requirements and milestones were consistently met by closely monitoring timelines, addressing potential roadblocks, and facilitating cross-functional coordination.
• Played a key role in maintaining project momentum, ensuring that all deliverables were completed on schedule and to the highest standard.