Eric Hay Email & Phone Number

City Of Cape Town, Western Cape, South Africa

Cape Town

Responsible for managing integration, client relationships and driving sales of the new platform in South Africa and the UK.Head the projects to integrate our proprietary software and an industry leading loan management solution to produce and exciting new platform to manage the customers across the credit life cycle.

Cape Town

Overall responsibility for Software delivery and Support of all Principa proprietary and partner software. This includes the global delivery and support of Principa's SmartSuite of products and Local (South Africa) Software delivery and support for FICO's Triad and Blaze Advisor.Overall management of a team of 15 analysts and technical resources.Managing the development of software solutions in line with Principa’s product strategy.Managing client relationships.Recruitment and retention of high salary resources.Recruit and mentor graduates for our intern program.Retaining and building team’s revenue contribution (20% of company revenue).Champion the implementation of an Agile methodology across the product lifecycle from sales to support.Oversee and mediate in architecture design decisions.Performance reporting to EXCO.

Cape Town Area, South Africa

Manager:Manage the day to day activities of a team of Java technical resources and FICO product specialists (7). This team serviced all South African clients of FICO International. These clients include ABSA, SBSA, JD Group, Bayport Financial Services, African Bank, Edcon, Truworths, Foschini, Woolworths Financial Services, RCS, Direct Axis. The products we support include Blaze Advisor BRMS, Triad Account management system, Debt Manager Collection and Recoveries, MB4DT and MB7 which are modelling tools and FDI Vision Plus. We run a helpdesk and a pay as you use decision management solution.Project management of various engagements both locally and in the Middle East (approx. 10 per year approx. 2 months each).Implementing general project management principles on the day-to-day activities on the team.Creating new and maintaining existing revenue streams. Promoting innovation and Champion Agile approaches to delivering within a waterfall environment.On client site engagements to ascertain requirements plan projects and implement solutions.Drafting SOW’s and proposals to clients in South Africa and the Middle East.On client site engagements to workshop requirements, design solutions, plan projects, implement solutions using FICO Triad account management system, FICO Debt Manager (Collections management) and FDI Vision Plus Account Processing system.On client site system configuration, testing and implementation using FICO Debt manager.

Cape Town Area, South Africa

Manage the day-to-day activities of a team of Cobol Mainframe technical resources (6). This team was predominantly maintaining the Woolworths Financial Services Vision Plus Credit processing system. Some work was also done for Truworths and Foschini. Tasks include performance appraisals, setting KPA’s, task allocation, disciplinary processes.Manage the take full responsibility for the correct functioning of the Woolworths Financial Services Vision Plus Credit Card processing system.Manage the relationship between WFS and my team. This contract was financially the largest in the IT division. Project management of all engagements (approx. 20 per year approx. 1 month each).Implementing general project management principles on the day-to-day activities on the team.Responsibility for new revenue streams and managing client relationships. Drafting SOW’s and proposals to WFS.On client site engagements to workshop requirements, design solutions, plan projects, and implement solutions.

Parrow, Cape Town

Technical lead on the team providing support for the companies Vision 21 account management system using IBM Mainframe, MVS/TSO, Cobol 2, CICS/Cobol/Vsam, MVS Utilities (JCL/SORT etc.).Analysis and design of RCS Cards Merchant Invoice system.Technical lead on Triad 8.1 implementation.Second line support (escalation point) of companies Vision 21 account management system.

Implement a TCPIP link to the company’s Vision Plus account processing system using IBM Mainframe, MVS/TSO, Cobol 2, CICS/Cobol/VsamWriting final technical and high-level programme specifications for conversion from LU6.2 to TCP/IP for existing Point of sale interface programs.Implement TCP/IP Listener and child to accept request from till and return response.Train Junior Analyst Programmer on all technical aspects of the interface.

Cape Town

Technical lead on and provided guidance to a large but inexperienced team supporting the companies Vision Plus Account processing system using IBM Mainframe, MVS/TSO, Cobol 2, CICS/Cobol/Vsam, MVS Utilities (JCL/SORT etc.), EXPEDITER.Setting time lines on various phases of project.Writing final technical and high-level programme specifications.Technical lead on outsourcing of Woolworths mainframe and advising contractors on the needs of Vision Plus during transition phase.Second line support for Vision Plus (credit card support) batch runs.Design and implementation of front-end function which interacts with mainframe (analysis/coding of CICS transactions to supply data from Vision Plus to a VB/SQL front-end).Investigating error logs raised by User Acceptance Testing, coding and implementation of changes.

Cape Town Area, South Africa

Assist with technical guidance to a team of contractors implementing a back-end to the company’s new claims management system using IBM Mainframe, MVS/TSO, Cobol 2, CICS/Cobol/DB2, EXPEDITER.Writing CICS COBOL transactions from specifications (to supply data to a front-end).

Windsor, Uk

Technical lead focusing on systems integration between the companies Vision Plus account processing system, AS400 middleware and an in-house written front-end. The protocol used was LU6.2 and the environment was an IBM Mainframe using MVS/TSO, Cobol 2, CICS/Cobol/VSAM/DB2, MVS Utilities (JCL, SORT etc.), SYMD/OMEGAMON.Writing final technical and high level programme specifications.Support of Vision Plus (credit card support) batch runs.Design and implementation of front-end function which interacted with mainframe (analysis/coding of CICS transactions to supply data from Vision Plus to a PowerBuilder/Oracle GUI front-end).Enabling interaction of front-end with Visa International system to flag lost cards, possible fraud etc.Analysis and coding of batch Cobol and CICS Cobol programs to provide the interface between Vision Plus and a Loyalty Points System.Investigating error logs raised by User Acceptance Testing, coding and implementation of changes.

London, Uk

Formed part of a team of developers modifying the company’s existing distribution system to enable these national retailers to improve their centralised distribution process to four county warehousesCoding of changes required, estimating resource usage and advising team members on technical aspects including programme efficiency, coding options, structure and optimisation of databases etc.Devise and manage implementation plan.

London, Uk

Coding of changes to the companies factoring system from specifications using AS/400, DB2, Cobol and WANG mainframes.

Cape Town

Modified company’s stock holding and financial reporting system to cater for selective stock takes at a wide variety of stores (as opposed to all branches simultaneously), system support.Advising management on User requirements for both Topics Card and Stock Holding systems.IBM Mainframe, MVS/TSO, Cobol, Cobol 2, CICS/Cobol/VSAM/DB2, JCL & Utilities (IDCAMS, CA-SORT etc.), ESYTRIEVE / ESYTRIEVE PLUS.Customisation of Vision 21 suite to support of the company’s credit management needs (COBOL, CICS etc.).Implementation of Vision 21 upgrades.Regular testing of Disaster Recovery procedures.Maintaining links with credit bureau and card producer computers.

Kleinzee, West Coast, South Africa

Programmer: IBM 9377, VM, Cobol 2, REXX, SQL/DS, IBM AS/400, Cobol/400Supporting existing Cobol systems using REXX for screen painting and SQL/DS as the database.Coding of enhancements to these systems.Linkage of diamond weighing scale to AS400 system to ensure optimal accuracy, speed of processing and security.All aspects of analysis and design during conversion to AS/400.Writing programmes to process financial administration.

Mdp, Management Development Program

Diploma, Project Management

Diploma: Systems Analysis And Design, Diploma

National Diploma:, Computer Data Processing

Matric Certificate