Eric Head Email & Phone Number

Houston, Texas Area

• Solely provided local and remote desktop support for over 200 users for 7 offices across southeast and central Texas and was the main contact for these users if issues arose.
• Supported all the networking equipment including Cisco routers, switches, and Access Points for multiple offices
• Solely supported over 200 HP desktops and laptops running Windows 10.
• Trained users in how to use their PCs effectively to increase work effectiveness and reduce the amount of trouble tickets.
• Managed office VOIP phones and voicemail using Cisco Unified CM and Cisco Unity Connection.
• Supported Microsoft Office 365 and One Drive applications and trained users in how to effectively use them.

Houston, TX

- Provided full support for computer, network and RF related customer issues by troubleshooting problems with the customer on the phone and remotely through a Iridium based out of band management system. - Provided assistance to other peer technicians in troubleshooting network and RF issues demonstrating knowledge in the particular subject matter and.

Fort Hood, TX

-Managed the operation, support and maintenance of eight separate satellite terminals across three Iraqi provinces, including tactical and strategic satellite communications assemblages and systems resulting in a 98 percent “uptime”. -Superbly managed and motivated as many as 30 personnel; earned a reputation for firm, yet compassionate mentorship..