Eric Hearn Email & Phone Number

United States

Glen Allen, Virginia

Manage and monitor new loss automotive claims from initiation to conclusion for high risk insured clients. Serve as team lead repair coordinator serving customers across multiple states. Work directly with clients to receive claimants recorded statements, verify coverage, and make decisions on company liability. Coordinate and manage client damage estimates, rentals, and monitor the repair time to minimize company cost. Evaluate police reports, medical bills and other documents relative to losses. Identify files for possible fraud. Negotiate with claimants on diminishment in value claim on their vehicles.

Midlothian,Virginia

Operated independently in handling and settling high volumes of auto insurance claims within DE, MD, DC, VA, NC, and SC. Managed and processed claims in a timely fashion from the initial to final report to decrease losses to company. Investigated claims by interviewing claimant and witnesses, consulting police and hospital records, and examining property damage to find out the extent of liability. Assessed the price or value of the insured item and granted payments of claims within monetary limits. Utilized computer systems on a daily basis to generate reports and process claims

Richmond, Virginia Area

Provided exceptional customer service through order scheduling, follow-up, and tracking. Increased company profits through sales of additional services and products to improve shipment schedules. Managed work environment, decreased carbon-foot print, and saved company money by working from a home-based office.

Chaddsford, Pennsylvania

Advised policy holders on their home and auto insurance coverage, decreasing losses due to unjustified claims. Interacted with insured members to receive claims reports and to facilitate appraisal and repair processes. Worked closely with insurance adjusters to manage and adjudicate claims.

Richmond, Virginia

Responsible for troubleshooting multi-million dollar corporate accounts and government contracts to support voice and data systems. Worked closely with accounts and field technicians to identify technical equipment necessary for system installation. Trainer and team mentor. Promoted twice within a two-year period.