Cash Analyst (Order to Cash) for North America Customer Finance

Billing Analyst for North America Customer Finance

Credit and collections for residential and commercial customers. Maintained bad debt through best practices while achieving high customer service levels. Arranged payment plans to avoid service interruptions for low income or medically fragile individuals and households. Collections on closed accounts or recommended agency assignments. Communicated with state and local government entities for bill reconciliation or payment information. Researched and assisted with locating payments made through outside vendors.Compiled statistics using Excel, Access, crystal reports, and customized reports in SAP for monthly and quarterly financial reports to senior management.Trained coworkers on procedures using customized SAP Contract Account software including creating training materials and mentoring.Regularly communicated with various state and federal entities' accounts payable to provide billing and payment information and account reconciliation as needed.Annually trained in CPR and first aid.

Personal habilitation assistance for an autistic youth with developmental disabilities in a foster home setting.Monitored the behavior of the patient to ensure safety from self-harmImplemented individual daily program set by the clinical supervisor for a specific case.

Created and reviewed vendor check request forms.Logged all receipts and invoices.Maintained spreadsheets for employee health insurance and real estate agent expenses. Updated expenses using Oracle software

Collected on delinquent accounts via telephone and mail utilizing negotiation techniques and effective communication skills.Created procedures for specific duties within the collections department in compliance of state and federal banking laws.Collection attempts included skip tracing, detecting assets, and communicating with various state, legal, and private entities.Served on committee to review, analyze, and implement employee suggestions to improve operational efficiency.Information Center Support Specialist Customer service using web-based messaging, fax, telephone, email, and mail in a high-volume call center.Served on executive team to create and implement employee gain sharing plan.Support Services Specialist Processed and applied loan payments received by mail and balanced AR ledgers.Customer service included account reconciliation and problem resolution.

Full-course dining service at a four-star, critically acclaimed restaurant.Room service duties included assembling multiple orders, delivery, setup, and tray removal.On-call banquet server for formal dinner functions, including table setup, dining and wine service, and bussing.