Eric Hellgren Email & Phone Number

Ängelholm, Skåne, Sverige

Halmstad, Hallands Län, Sverige

• Key responsibilities:
• Project management (e.g. BI-implementation, digitalisation of social services, login security)
• Process improvement (e.g. implementing service design, automating calculation of personal assistance support hours)
• Cost efficiency (e.g. cutting yearly costs by several million SEK through analysing inactive subscriptions and digitalising login options)
• E-services and automation (e.g. responsible for design, coordination and oversight e-services and… Show more Key responsibilities:
• E-services and automation (e.g. responsible for design, coordination and oversight e-services and RPA-processes)

Sydney, New South Wales, Australia

• Key responsibilities:
• Change management, process mapping, process improvement and process harmonisation
• Analysing processes across 16 different Councils, conducting interviews and workshops, suggesting harmonised processes and improvements.
• Introducing, creating and governing of current state process maps for all the Medical Council teams’ processes.
• Developing future state process maps together with team leads and subject matter experts.
• Responsible for digitisation… Show more Key responsibilities:

Stockholm, Sverige

• Roles:
• IT Project manager in Banking industry
• Team lead in Banking industry
• Business analyst in Telecom industryKey responsibilities:
• Project managemento Overall responsibility for the planning, design, execution, monitoring and controlling of project. Keeping track of project budget and resource management.o Proven multitasking ability successfully.
• Project managemento Overall responsibility for the planning, design, execution, monitoring and controlling of project. Keeping track of project budget and resource management.o Proven multitasking ability successfully.

Göteborg, Sverige

• Key responsibilities:
• Major incident managemento Responsible for the end-to-end ownership of all incidents that caused serious interruptions of business activities at Volvo Cars, e.g. stop in the production line or issue with their most.
• Major incident managemento Responsible for the end-to-end ownership of all incidents that caused serious interruptions of business activities at Volvo Cars, e.g. stop in the production line or issue with their most.
• Problem managemento Acting as Problem Manager managing the lifecycle of all the problems created from major incidents related to the IT infrastructure. Analysing root cause of the problems and creating action plans to.
• Communication and reporting o Clear and direct communication to drive the resolution process of major incidents to get everyone aware of the situation, what needed to be done and by whom.o Documenting major incident.
• Tools and programs used:o Microsoft Office (Word, Excel, Power Point, Project), ServiceNow, Sharepoint, JIRA Show less

Gothenburg, Sweden; Chennai, India

• Key responsibilities:
• Efficiency studyo Responsible for an efficiency study for Tech Mahindra’s entire team at Volvo Cars (200 FTEs). Conducted interviews and gathered detailed time reports from all employees to get an understanding of how.
• Efficiency studyo Responsible for an efficiency study for Tech Mahindra’s entire team at Volvo Cars (200 FTEs). Conducted interviews and gathered detailed time reports from all employees to get an understanding of how.
• Business Analyst and Test Leado Writing high level technical design documents in Word and visualising the design in Microsoft Project. Handing over technical designs to developers. o Writing and running test cases to.
• Manufacturing system supporto Part of a team supporting material delivery systems and several other manufacturing applications. Problem-solving, analysing issues, communicating with business and IT stakeholders as well.
• Recruitingo Responsible of conducting interviews to recruit local talent to Tech Mahindra to grow their number of Swedish employees.

Kungälv, Sverige

• Key responsibilities:
• Head office support functionso Supporting in development of more efficient purchasing processes and logistic solutions, bookkeeping, handling of customer orders and inquiries as well as supporting the company’s 17.
• Tools and programs used:o Microsoft Office (Word, Excel), FDT Avance (ERP)

Göteborg, Sverige

• Key responsibilities:
• Store managero Full time work in a battery retail store during summers, part-time during school semesters. o Responsible for day-to-day operations including customer service, inventory, store replenishment and cash.
• Tools and programs used:o Microsoft Office (Word, Excel), FDT Avance (ERP)

Göteborg

Master Thesis at the IT Purchasing department at Volvo Cars Corporation concerning supplier segmentation, purchasing portfolio analysis and supplier relationship management in an IT environment.

Sydney, Australien

• Key responsibilities:
• Customer serviceo Salesman in a retail store for surf hardware and clothing. o Awarded “Top Sales Person of the Month” for four consecutive months in a store with 20 employees.

2013, Supply Chain Management

Finance, General

Bachelor'S Degree, Industrial Engineering And Management

Activities and Societies: Entertainment Commitee During 2009 I was a member of a student union organizing different activities and parties.