Eric Hellgren Email & Phone Number

Ängelholm, Skåne, Sverige

Halmstad, Hallands Län, Sverige

Key responsibilities:• Project management (e.g. BI-implementation, digitalisation of social services, login security) • Process improvement (e.g. implementing service design, automating calculation of personal assistance support hours)• Cost efficiency (e.g. cutting yearly costs by several million SEK through analysing inactive subscriptions and digitalising login options)• E-services and automation (e.g. responsible for design, coordination and oversight e-services and… Show more Key responsibilities:• Project management (e.g. BI-implementation, digitalisation of social services, login security) • Process improvement (e.g. implementing service design, automating calculation of personal assistance support hours)• Cost efficiency (e.g. cutting yearly costs by several million SEK through analysing inactive subscriptions and digitalising login options)• E-services and automation (e.g. responsible for design, coordination and oversight e-services and RPA-processes)• Procurement Show less

Sydney, New South Wales, Australia

Key responsibilities:• Change management, process mapping, process improvement and process harmonisation• Analysing processes across 16 different Councils, conducting interviews and workshops, suggesting harmonised processes and improvements.• Introducing, creating and governing of current state process maps for all the Medical Council teams’ processes.• Developing future state process maps together with team leads and subject matter experts. • Responsible for digitisation… Show more Key responsibilities:• Change management, process mapping, process improvement and process harmonisation• Analysing processes across 16 different Councils, conducting interviews and workshops, suggesting harmonised processes and improvements.• Introducing, creating and governing of current state process maps for all the Medical Council teams’ processes.• Developing future state process maps together with team leads and subject matter experts. • Responsible for digitisation project to increase efficiency in handling documents and mitigate the risks associated with keeping hard copies of important and sensitive documents onsite.• Data analysis and KPI reporting – Qlik Sense• Training members of staff in how to use Qlik Sense.• Conducting weekly “Qlik Sense Dashboard bootcamps” with all team leads to follow up and support their data quality checks. • Records Management• Records Manager for the Medical Council and responsible for training all new staff how to use the Records Management System. • Medical Council’s sole representative in the Records Information Management User Group (RIMUG) and single point of contact for all communication and services with Governments Records Repository (GRR).• Responsible for FORMS project where the Medical Council digitised all forms sent out to practitioners to increase the accuracy of the gathered information and reduce unnecessary work.• Responsible for managing all requests from the public, other organisations or staff for sensitive medical practitioner information. Show less

Stockholm, Sverige

Roles: • IT Project manager in Banking industry• Team lead in Banking industry• Business analyst in Telecom industryKey responsibilities:• Project managemento Overall responsibility for the planning, design, execution, monitoring and controlling of project. Keeping track of project budget and resource management.o Proven multitasking ability successfully managing multiple projects.o Effective organizational and time management skills delivering quality… Show more Roles: • IT Project manager in Banking industry• Team lead in Banking industry• Business analyst in Telecom industryKey responsibilities:• Project managemento Overall responsibility for the planning, design, execution, monitoring and controlling of project. Keeping track of project budget and resource management.o Proven multitasking ability successfully managing multiple projects.o Effective organizational and time management skills delivering quality project deliverables on time. • Stakeholder managemento Bridging gaps between IT and Business through organising and driving weekly meetings with key stakeholders to raise any potential risks. • Communication and reporting o Keeping stakeholders and team members up to date of ongoing assignments, updates or initiatives in the project through transparency and open lines of communication. o Demonstrated strong presentation skills transforming low level input to high level concise, presentable information.o Conducting meetings and workshops with project team and stakeholders to brainstorm around better ways of working and discuss concerns regarding current processes. • Team engagement, people management and developmento Proven ability to connect with project team members to increase morale and create a culture of engagement to improve performance. Nominated best team lead of the year within Accenture Sweden. o Providing/receiving continuous support and feedback to/from my team members. Listening and following up on career goals and aspirations. o Conducting interviews to recruit the best people for the project. • Data analysis and technical designso Detailed database analysis, interviews and meetings with key stakeholders. Transforming outputs into technical designs and concise presentations.• Tools and programs used:o Microsoft Office (Word, Excel, Power Point), SQL, SAP ERP 6.0, SAP Business Objects, Sharepoint, JIRA, Quality Center (QC), IBM InfoSphere Information Governance Catalog. Show less

Göteborg, Sverige

Key responsibilities:• Major incident managemento Responsible for the end-to-end ownership of all incidents that caused serious interruptions of business activities at Volvo Cars, e.g. stop in the production line or issue with their most critical applications.o Driving the resolution through setting-up a war room and involving only the key stakeholders required to get the incident resolved as soon as possible. o Creating documentation and processes to enable quicker… Show more Key responsibilities:• Major incident managemento Responsible for the end-to-end ownership of all incidents that caused serious interruptions of business activities at Volvo Cars, e.g. stop in the production line or issue with their most critical applications.o Driving the resolution through setting-up a war room and involving only the key stakeholders required to get the incident resolved as soon as possible. o Creating documentation and processes to enable quicker resolution times once a major incident would occur. o Proven ability to work in a very stressful environment where every minute that passed without an incident being resolved led to huge costs for the client. • Problem managemento Acting as Problem Manager managing the lifecycle of all the problems created from major incidents related to the IT infrastructure. Analysing root cause of the problems and creating action plans to prevent these problems from occurring again. • Communication and reporting o Clear and direct communication to drive the resolution process of major incidents to get everyone aware of the situation, what needed to be done and by whom.o Documenting major incident reports, presentations and actions, educating and preventing incidents from reoccurring. o Awarded certificate of appreciation for communication skills by the Chief People Officer at Tech Mahindra.• Tools and programs used:o Microsoft Office (Word, Excel, Power Point, Project), ServiceNow, Sharepoint, JIRA Show less

Gothenburg, Sweden; Chennai, India

Key responsibilities:• Efficiency studyo Responsible for an efficiency study for Tech Mahindra’s entire team at Volvo Cars (200 FTEs). Conducted interviews and gathered detailed time reports from all employees to get an understanding of how the different teams/individuals were dividing their office hours between activities like development, meetings, testings etc. The result was presented at several occasions in both Sweden and India and it was very appreciated by the management, who… Show more Key responsibilities:• Efficiency studyo Responsible for an efficiency study for Tech Mahindra’s entire team at Volvo Cars (200 FTEs). Conducted interviews and gathered detailed time reports from all employees to get an understanding of how the different teams/individuals were dividing their office hours between activities like development, meetings, testings etc. The result was presented at several occasions in both Sweden and India and it was very appreciated by the management, who implemented the same study across all their projects in Europe. • Business Analyst and Test Leado Writing high level technical design documents in Word and visualising the design in Microsoft Project. Handing over technical designs to developers. o Writing and running test cases to make sure that the technical design and implementation works as intended. • Manufacturing system supporto Part of a team supporting material delivery systems and several other manufacturing applications. Problem-solving, analysing issues, communicating with business and IT stakeholders as well as with the manufacturing workers to find the solutions. • Recruitingo Responsible of conducting interviews to recruit local talent to Tech Mahindra to grow their number of Swedish employees. • Tools and programs used:o Microsoft Office (Word, Excel, Power Point, Project), ServiceNow, Sharepoint, ReQtest Show less

Kungälv, Sverige

Key responsibilities:• Head office support functionso Supporting in development of more efficient purchasing processes and logistic solutions, bookkeeping, handling of customer orders and inquiries as well as supporting the company’s 17 stores in administrative matters.• Tools and programs used:o Microsoft Office (Word, Excel), FDT Avance (ERP)

Göteborg, Sverige

Key responsibilities: • Store managero Full time work in a battery retail store during summers, part-time during school semesters. o Responsible for day-to-day operations including customer service, inventory, store replenishment and cash handling. • Tools and programs used:o Microsoft Office (Word, Excel), FDT Avance (ERP)

Göteborg

Master Thesis at the IT Purchasing department at Volvo Cars Corporation concerning supplier segmentation, purchasing portfolio analysis and supplier relationship management in an IT environment.

Sydney, Australien

Key responsibilities:• Customer serviceo Salesman in a retail store for surf hardware and clothing. o Awarded “Top Sales Person of the Month” for four consecutive months in a store with 20 employees.

2013, Supply Chain Management

Finance, General

Bachelor'S Degree, Industrial Engineering And Management

Activities and Societies: Entertainment Commitee During 2009 I was a member of a student union organizing different activities and parties.