- Manage an IT/Engineering team in both NORAM and EMEA that is responsible for the setup, configuration and support of various hardware devices (computers, phones, tablets, VR headsets, AR/MR devices)- Unblock the team by finding solutions to complex issues- Conduct yearly evaluations for each team member- Support the growth and professional development of all IT team members- Capture all IT related metrics for dashboards and reporting- Prepare for and present updates/metrics in monthly/quarterly/yearly Business Reviews- Create and maintain all KPIs and SLAs for the IT team- Represent the IT team in client facing meetings both internally and externally- Support all hardware needs for large trade-shows featuring Meta Quest products (CES, GDC, Cannes, Connect, etc.)- Work cross-functionally with Marketing, engineers, developers and other internal events teams to plan, test, advise and align on content to be showcased at high profile events and demos- Create all technical processes for the imaging/provisioning of all managed hardware- Diagnose and investigate unique and complex problems involving mass hardware/software deployments- Administer and maintain client system management tools (i.e. PC/phone/tablet imaging)- Administer and maintain mobile device management systems for android and iOS (i.e. ADB/Apple Configurator 2)- Create and maintain documentation on all IT processes and troubleshooting guides- Identify internal process and automation improvements- Create, maintain, and manage Windows, Android, iOS, iPadOS images- Communicate with external developers and partners to align on technical event/demo details- Work with corporate network engineering team members to maintain and improve an imaging lab environment- Work with engineering teams at Meta to help maintain and build software and tools for the team

- Administered and maintained client system management tools (i.e. FOG imaging)- Administered and maintained mobile device management system for android (i.e. ADB)- Determined and managed mobile device standards, client platforms, and management tools/ processes- Maintained client hardware standards including client configuration and bleeding edge technology- Administered enterprise software including deployment and package management- Identified internal process and automation improvements- Diagnosed and investigated unique and complex systemic problems- Created, maintained, and managed Windows and Android Mobile images- Worked with corporate network engineering team members to maintain and improve an imaging lab environment.- Worked with engineering teams at Oculus to help maintain and build software and tools for the team

- Provided onsite technical support for Facebook, Instagram, Oculus, WhatsApp and other internal teams at Facebook HQ- Supported Mac, Windows, iOS and Android in a 10,000+ user environment- Microsoft Office suite, Office 365, Exchange, Active Directory, Adobe Creative Cloud, MobileIron MDM, Cisco AnyConnect, Duo Mobile, Dropbox and Quip- Provided telecom services via AT&T and Verizon admin portals- Managed 80-100+ tickets with frequent updates focused on customer service- Resolved 100-200 tickets per week

- Deployed systems, monitors and accessories to new and existing employees- Provided desktop support for deployed systems and equipment- Troubleshooted issues with monitors, docking stations, KVM switches, keyboards and mice- Provisioned and supported IP desk phones and conference phones- Triaged tasks / tickets for IT Logistics team- Managed inventory of monitors and accessories- Helped train new hires in IT Logistics

Short-Term Contracts:Gilead Sciences- Imaged systems and migrated data at enterprise level using USMT, LANDesk- Moved and added computers to the correct Organizational Unit in Active Directory- Elevated user accounts to administrator rights, reset passwords, unlocked user accounts- Installed software, local and network printers, configured Outlook- Imported RSA tokens, mapped network drivesVMware, Inc.- Imaged computers with Windows 7, Mac OS X, and Linux- Built Virtual Machines in Windows 7, Mac OS X, and Linux using Workstation / Fusion- Performed basic desktop support, closed tickets using Helpzilla- Worked with users to schedule and deploy systemsNVIDIA- Imaged systems using MDT (Microsoft Deployment Toolkit)- User account and domain management using Active Directory- Installed software, mapped network drives, configured Microsoft Outlook- Decommissioned old systems and processed hard drives- Encrypted hard drives using PGP- Worked with users to schedule and deploy systemsFacebook- Imaged systems with Windows and Mac OS X- Installed new imaging stations and test network connectivity- Encrypted hard drives using BitLocker and FileVault- Configured systems for new hires and interns- Replaced / removed hard drives from Mac and Windows based laptops- Assisted Logistics team with inventory and shipping management- Deployed systems, monitors and accessories to new employees

- Reported and tracked issues using TestTrack Pro- Executed test scripts- Performed Ad-Hoc testing- Worked with IT to request PCs with various hardware configurations- Assisted IT with the relocation of workstations and equipment

- Identified and isolated issues with pre-release software- Entered and tracked bugs in the DevTrack database- Assisted the development team with reproducing known issues- Tested PC titles with various hardware/OS configurations