Eric Hoch Email & Phone Number

Experienced operations professional. Skilled in customer service, delivery operations, logistics, and business operations, with particular strengths in multitasking, and building client and employee relationships. Educated in chemistry, and experienced in biology. Seeking to leverage my customer service and operations skills into work in science, health care, environmental work, or green energy.EXPERIENCETechnical & Scientific AptitudeBench Research Experience: experienced with cell culture and immunological assays. Facile with laboratory equipment and scientific technique.Client Relations, CommunicationInsured excellent and timely customer service and collaborated with sales staff, vendors, drivers, and customers to achieve an extremely high level of customer satisfaction and significantly increased repeat business.Leadership, Mentoring and Team workPersonnel: hiring, training, mentoring and management of warehouse personnel, office staff and delivery teams.Oversaw the delivery, customer service, purchasing, and office staff performance for five separate satellite warehouse operations located in Massachusetts, Connecticut, New Jersey and Florida, for a company with $25 million/year in gross sales.Office Management & Computer SkillsProficient in Microsoft Excel, Word, internet use, and email techniques.Ability to learn new software.Other Notable AchievementsInstrumental role in winning of Better Business Bureau Torch of Excellence Award for Customer Satisfaction three years in a row. Customized a same-day delivery system which 99% on-time delivery performance and industry best levels of customer satisfaction.Specialties: customer satisfaction, customer service, delivery, mathematics, physics, research, teaching, tutoring,

• 

  University Of Washington

  Chemistry