Eric Holsinger Email and Phone Number

➡Hold multiple Splunk certifications, including Splunk Enterprise Certified Architect, Splunk Enterprise Security Certified Admin, Splunk Enterprise Certified Admin, and Splunk IT Service Intelligence Certified Admin, Splunk Accredited Sales Engineer II.➡Regularly troubleshoot and resolve complex Splunk issues, ensuring optimal system performance and reliability.➡Build insightful and actionable Splunk content, including dashboards, searches, and alerts, to support business and client needs and requirements➡Perform sales engineer duties, providing technical demos of my company's proprietary Splunk software, showcasing its capabilities to potential clients.➡Deliver technical "lunch and learn" presentations helping to educate and engage the wider Splunk community.➡Write blog content on Splunk-related topics, several of which have achieved position 0 on Google Search, enhancing visibility and providing insightful and useful information.➡Lead a managed service provider project for a large energy company, transforming their multi-site, multi-cluster Splunk environment from having frequent crashes to a robust system capable of withstanding a two-week disaster recovery test.➡Work with both private and public sector customers, providing tailored Splunk solutions to meet diverse needs.➡Experience with STIG compliance and Splunk, ensuring secure and compliant deployments.➡Provide consistently excellent customer satisfaction, leading to a team Net Promoter Score of over 90+

➡Met, and regularly exceeded, sales and client retention goals as a hospital➡Collaborated with a team to provide high quality customer service in a fast paced/high stress environment➡Completed technical support to many machines to ensure seamless hospital function.➡Conveyed complex topics to clients in a way that is easy to understand➡Answer a high volume of phone calls and schedule appointments efficiently ➡Assisted in the launch of a brand new hospital that regularly ranked in the top 10 out of over 1000 locations in customer satisfaction

➡Maintained accurate stock count, reported any discrepancies, and ensured stock was organized in a logical and visually pleasing way.➡Demonstrated proficiency and knowledge in several inventory and database applications relevant to the job

➡Sorted, prepared, scanned, and filed hard copy files into iManage electronic database ➡Assisted in a large scale effort to digitize the law office’s vast amount of physical documents and media

➡Supported an ongoing project assessing viability for a local non-profit’s produce cart ➡Conducted on-site interviews to collect data that could be used to improve people’s lives ➡Collected, recorded, and analyzed qualitative and quantitative data from the produce cart and its customers

➡Managed social media and email accounts and assisted with visiting foreign delegations ➡Exceeded expectations by completing tasks usually assigned to 3 interns when the other 2 interns hired left unexpectedly