Dave Cunningham Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

Bethesda, Md

Video Conferencing Engineer at the Center for Information Technology (CIT) for the National Institutes of Health (NIH). Create, document and administer a worldwide, mixed mode (H.320, H.323 and SIP) Unified Communications Engineer at the Center for Information Technology (CIT) for the National Institutes ofHealth (NIH).• Created, documented and administer a global, clustered, interoperable Collaboration infrastructure supporting CiscoUnified Communications Manager (CUCM), Cisco Telepresence and Microsoft Lync/Skype for Business (S4B).• The collaboration solution involves on-premises infrastructure, cloud and hybrid services for cross-platforminteroperability between the two suites supporting approximately 30,000 end users.• Designing and administering corporate WebEx Meetings and WebEx Teams (Spark) sites, utilizing ever-evolvingtechnologies to enhance and ease the end-user experience.• Extensive communication and visibility between CUCM, S4B and end user community to ensure maximum up-timeand interoperable functionality.

Bethesda, Md

-Senior Video Conferencing Engineer, National Institute of Allergy and Infectious Diseases(NIAID).-Engineer, implement and operate day to day operations of a multi-site, worldwide video conferencing network utilizing industry standards for maximum interoperability.-Multi-vendor and protocol support utilizing a Tandberg/Cisco infrastructure.-Conference room design and build out.-Develop and conduct end user and support staff training classes.-Evaluate new products and technologies.

Bethesda, Md

-Senior LAN Administrator, National Institute of Allergy and Infectious Diseases(NIAID). Provide senior customer service support for approximately 1,500 clientswithin NIAID. Responsibilities included: -Tracking client requests through Heat and Remedy from assignment to completion. -User account management through Active Directory, creating home directories and logon scripts. --Providing technical support for remote users in a Citrix environment supporting world wide access. --Creating and maintaining network printer queues and driver updates on multiple Windows2000 and 2003 print servers. -Active member in several projects to improvenetwork performance, enhance customer support, productivity, developpolicy and procedures.

Springfield, Va

-Systems Engineer for Transportation Information Systems (TIS) US ArmyProgram Executive Office-Enterprise Information Systems (PEO-EIS) JointProgram Management Office (JPMO). -Participate in the on-site worldwide fielding and customer support of TC-AIMS II in the United States, Kuwait and Korea.-Responsibilities included software/hardware set-up, configuration, and installationof laptops, servers, and automated identification technology (AIT) equipment. -Role included multiple system legacy data conversion/completion, hardware/networkadministration/troubleshooting and assisting the prime contractor and developmentteam in analysis and testing of software, hardware, and documentation. -Additional responsibilities included fielding documentation preparation, extensive government,customer and end-user interaction.

Merrifield, Va

-Team Lead for the internal network infrastructure, daily operation and customersupport of a corporate LAN for more than 350 domestic and international users.-Supervised a group of 8 installers and systems engineers to manage on- and off-sitetechnology issues, including but not limited to, equipment installation, troubleshootingconnectivity and software related issues, as well as PC hardware issues.-Developed configuration documentation and process diagrams on changes tocorporate topology and technologies. -Served as a mentor to associate system engineers and technical installers in all facets of their responsibilities.

Bachelor Of Arts (B.A.), History

Bachelor Of Arts (B.A.), Computer Information Systems