Eric Holsten Email & Phone Number

Closter, Nj, Us

New York, United States

Develop and maintain client relationships and provide day-to-day support for a diverse roster of clients. Advise and ensure client adherence to company best practices, as well as adapt implementation of Ticketmaster's product suite to best suit each client's unique business practice.Assist clients with multiple projects of varying priorities and provide timely resolution for any urgent needs. Demonstrate creative problem-solving skills in an often fast-paced, high-pressure environment.Maintain robust knowledge of all Ticketmaster programs, keep up to date with any new software and product updates. Troubleshoot client hardware and software issues to identify the root cause and escalate internally if necessary.Coordinate on projects with Product Solutions, Customer Service, Platinum, Payment Operations, Finance, and Marketing teams. Support area and team and assist with onboarding of new staff as needed.

Greater New York City Area

Closter, Nj

Experienced studio producer, engineer, and musician with a background recording a variety of genres, composed original electronic and alternative music for TV and film, collaborate with artists on songwriting and lyrics, tailoring work to suit each artist individually.

Englewood, Nj

Manage ticket inventory and promotions for all shows on Host and Archtics platforms using Event Management tools, produce all box office reports as needed, provide Archtics training and assistance to all departments and create educational materials when needed, assist with the maintenance and implementation of new hardware and software, as well as recruit, manage, and onboard ticket services staff.

Englewood, Nj

Maintained personable relationships with new and returning customers, assisted in training new employees, managed mailing lists for Marketing department, consistently demonstrated excellent soft skills while providing high-level customer service.

Englewood, Nj

Led groups of 60+ children in rehearsals of several choreographed music and dance routines, taught K-8 students a variety of vocal music, and directed a cumulative performance for parents on the main stage of the Performing Arts Center.

Englewood, Nj

Mixed sound for live theatrical productions, responsible for clear communication with acting, music, and dance directors.

Closter, Nj

Demonstrated ability to meet customer needs effectively and efficiently, worked alongside other team members in a fast paced, high pressure environment, assessed the needs of both coworkers and customers to calmly adapt to rapidly changing situations.