Eric Huang Email & Phone Number

Ajax, On, Ca

Whitby, On

• Collaborate directly with client contacts, Application Support, Implementation Specialists, and Client Success teams to ensure a successful and timely program launch by identifying areas of need, forecasting potential concerns, and suggesting solutions.• Configure platform to meet client promotion program submission requirements, updates, and prepare peer review documents.• Actively maintain personal knowledge base of multiple clients and their personalized program regulations.

Whitby, On

• Actively ensured the quality of each configured incentive program prior to activation while meeting SLA requirements.• Accurately verified that programs respect the parameters recorded on client submission.• Communicated errors with programs to Program Builders as part of quality assurance.• Regularly brainstorm and create processes to increase efficiency in configuration testing including a variety of advanced MS Excel techniques.

Whitby, Ontario, Canada

• Verifying and processing claims in a fast-paced, high demand environment while maintaining accuracy to ensure customer and client satisfaction.• Collecting and monitoring processing error data to be escalated to optimize workflow and reduce processing errors.• Engaged other employees in the contact centre in fostering a more energetic and fun work environment by implementing and hosting Funday Fridays.

Markham Museum

• Presenting exploration-based, experiential history and science programs for multiple audiences, emphasizing on environmental programming and technology related to heritage• Delivering hands-on, experiential learning outreach workshops, focused on sustainability and physics• Providing tour services to the on site visitors and delivering historical and scientific interpretation of exhibits

Pickering, Ontario

• Planning and delivering structured activities to promote healthy and active living habits to a group of 26 children aged 6-12 years old• Building relationships with participants through play activities to establish connections and build inclusion• Establishing and maintaining safe environmental for all participants with clear expectations and rules

Croydon, United Kingdom

-Geography specialist, responsible for leading GCSE (grade 9-10) and A-Level (grade 11 and 12) Geography curriculum, also KS3 History and Religious Studies.• Organized and supervised fieldwork excursions to practice geographical inquiry skills, such as surveying, data analysis, and land use surveys• Organized and coordinated curriculum resources for non-specialist and supply teachers to increase teacher self-sufficiency • Created and delivered differentiated lessons with minimal assistance using backwards design to ensure student understanding• Collaborated with other subject departments, such as History, Science, and Religious Education to deliver cross-curricular learning• Designed new Geography curriculum lessons to scaffold cooperative learning and critical thinking• Provided accommodations to meet learner needs through differentiated tasks and assessments

Evergreen Brickworks

• Supervised small groups of 8-12 year olds and volunteers in outdoor day excursions in the Don Valley with hands-on activities to build confidence in the natural environment.• Promoted understanding of natural environment and integrating various skills in a multisensory environment.• Facilitated learning-through-play activities to foster environmental stewardship through understanding risk, impact, and problem-solving.

Ajax, On

• Enhanced learning and a sense of belonging by creating a safe and inclusive classroom environment.• Assisted new Canadians in adjusting to their new life in Canada by modifying course content to identified student needs.• Supported students in their employment process by editing documents, practicing interview skills, and providing direction in employment searching.

Riyadh, Saudi Arabia

- Prepared and taught EAP lessons in Listening, Reading, and Writing in the Preparatory Year Program.- Provided students with an energetic learning environment while maintaining classroom order.- Maintained cultural awareness in daily interactions while external support to students outside of class hours.

Kutaisi, Georgia

- Prepared and conducted interactive lessons with a foreign teacher counterpart in a low-resource environment.- Established an after-school English club to enhance interest, provide homework help, and introduce foreign cultures.- Demonstrated initiative by planning lessons in advance, but remained flexible and adaptable to disruptions in teaching schedule.

Toronto, Canada Area

- Assisted researchers in setting up an online survey to identify post graduate employment rates of undergraduate and graduate programs- Facilitated the smoothness of the study by corresponding with participating administrators and providing troubleshooting to the online survey- Helped researchers in their analysis process by collecting and organizing datasets into ready-to-use formats

Bachelor'S Of Education, Education

Activities and Societies: UOIT Bachelor's of Education Student Association Philantropy Representative Environ-mentors

Certificate, Teaching English As A Second Language

Bachelors, Urban And Regional Planning

Activities and Societies: Ryerson Association of Planning Students

Education record