Eric Imse Email & Phone Number

Oklahoma City, Oklahoma, United States

Vancouver, Wa

(Salary Position)• Successfully directed and developed local and long-range delivery routes for two drivers, while organizing and preparing product for future deliveries, and directly interacting with customers on site.• Effectively expedited daily outgoing warehouse shipping orders ranging from $100 - $20,000 in a timely manner with little or no direct supervision.• Interviewed and trained new hires, and led two full time employees and orchestrated their weekly delivery routes and schedules, including any necessary last-minute adjustments.• Analyzed and managed vehicle maintenance needs.• Consistently prepared warehouse for receipt of freight, inspected and processed incoming product and rotated stock to ensure proper dissemination to customers. Successfully integrated a new line consisting of 20 additional products.• Effectively maximized use of minimal warehouse space, resulting in increased workflow and efficiency. • Implemented time-saving changes to the Non-Profit Donation Program, reducing labor and improving productivity by over 70%, resulting in the recovery of wasted company resources.• Effectively demonstrated the ability to prioritize tasks when usual workflow was interrupted, and to reevaluate needs according to the moment.• Arranged outgoing product on pallets according to shipping specifications and regulations, inspected final product to ensure accuracy and presentability.

Vancouver, Wa

(Hourly Position)• Consistently represented the company to our customers at the highest levels of professionalism. • Successfully assessed customers’ needs and developed strategies to meet and exceed their expectations. • Reliably delivered a standard of customer service that resulted in customer loyalty and retention.• Daily referenced customer invoices, selected and pulled product from our inventory of 1,100 individual items, such as Solid Gold, Farmina and Mad About Organics, with a greater than 99% accuracy rate. • Packaged product in a secure and presentable manner, and arranged invoices in delivery order.• Annotated paperwork to communicate clearly with office staff if any issues arose, such as product missing or damaged in the course of delivery. • Coordinated with the warehouse manager regarding delivery incidents and routine or unexpected vehicle maintenance.

Vancouver, Wa

(Hourly Position)• Certified all product on shelf was properly alphabetized. • Efficiently sorted all incoming product and rotated it into stock accordingly. • Carefully ensured stock on hand was suitably organized and presentable. • Placed customers’ needs ahead of store duties, immediately greeting customers upon entering the store, and assisting them however they needed. • Operated cash register and processed all game trades and sales, all while providing superior customer service.

Vancouver, Wa

(Hourly Position)• Successfully provided oversight to a team of 2-8 employees (including training), while coordinating break times and shift changes for all involved, and ensuring store operations consistently ran smoothly. • Reliably made all drink products to recipe specifications while interacting with customers and resolving any issues they may have had. • Accountable for all store funds during shift, in excess of $1,000, including all tills as well as bank deposit and money for tips. • Responsible for store opening and closing tasks in a timely manner, while fielding customers and directing employees. • Superintended individual implementation of the “just say yes” policy, enabling employees to give the highest levels of customer service available to them. • Developed relationship with regular customers to the extent that, when possible, their usual meal order was ready for them when they arrived at the counter.• Alleviated customer “bottlenecks” at the cash register or the coffee bar by observing where assistance was needed and personally helping or delegating accordingly. • Nominated by Management to be Safety and Security Specialist, responsible for conducting safety awareness briefings. • Weekly ordered quota of product necessary for store operations, such as cups, lids and straws.

Mildenhall, United Kingdom

Interacted with customers of the Furniture Store and the Shoppette with Gas, assisting them when necessary and performing duties assigned in a timely manner.Furniture Store (Hourly Position)• Educated customers regarding furniture purchases, assisted in processing sales and coordinated with warehouse for pickup and delivery. • Inquired about customers’ needs and requirements to ensure the best recommendation was made.Shoppette with Gas (Hourly Position)• Operated cash register, while authorizing fuel pumps, and processing sales for a variety of food and drink products. • Ensured freshness and cleanliness of hot food products and serving area, checking and rotating stock regularly. • Cheerfully greeted customers upon entering the store, inquired of their needs, and assisted them however needed.

Wichita Falls, Texas Area

(Hourly Position)• Ensured all beverages were made to drink recipe specifications, including espresso, blended, and brewed coffee, while interacting with many customers at multiple high-volume locations. • Guaranteed customers received their full orders at the hand off station, whether drinks, food, or both. • Developed rapport with customers, and exercised decision-making skills in implementing the “just say yes” policy, resulting in customer satisfaction and retention, even with some very demanding customers. • Went out of the way to learn regular customers’ names in order to address them personally when interacting.

Vancouver, Wa

(Hourly Position)• Ensured all beverages were made to drink recipe specifications, including espresso, blended, and brewed coffee, while interacting with many customers at multiple high-volume locations. • Guaranteed customers received their full orders at the hand off station, whether drinks, food, or both. • Developed rapport with customers, and exercised decision-making skills in implementing the “just say yes” policy, resulting in customer satisfaction and retention, even with some very demanding customers. • Went out of the way to learn regular customers’ names in order to address them personally when interacting.