Eric Imse Email & Phone Number

Oklahoma City, Oklahoma, United States

Vancouver, WA

• (Salary Position)
• Successfully directed and developed local and long-range delivery routes for two drivers, while organizing and preparing product for future deliveries, and directly interacting with customers on site.
• Effectively expedited daily outgoing warehouse shipping orders ranging from $100 - $20,000 in a timely manner with little or no direct supervision.
• Interviewed and trained new hires, and led two full time employees and orchestrated their weekly delivery routes and schedules, including any necessary last-minute adjustments.
• Analyzed and managed vehicle maintenance needs.
• Consistently prepared warehouse for receipt of freight, inspected and processed incoming product and rotated stock to ensure proper dissemination to customers. Successfully integrated a new line consisting of 20.

Vancouver, WA

• (Hourly Position)
• Consistently represented the company to our customers at the highest levels of professionalism.
• Successfully assessed customers’ needs and developed strategies to meet and exceed their expectations.
• Reliably delivered a standard of customer service that resulted in customer loyalty and retention.
• Daily referenced customer invoices, selected and pulled product from our inventory of 1,100 individual items, such as Solid Gold, Farmina and Mad About Organics, with a greater than 99% accuracy rate.
• Packaged product in a secure and presentable manner, and arranged invoices in delivery order.

Vancouver, WA

• (Hourly Position)
• Certified all product on shelf was properly alphabetized.
• Efficiently sorted all incoming product and rotated it into stock accordingly.
• Carefully ensured stock on hand was suitably organized and presentable.
• Placed customers’ needs ahead of store duties, immediately greeting customers upon entering the store, and assisting them however they needed.
• Operated cash register and processed all game trades and sales, all while providing superior customer service.

Vancouver, WA

• (Hourly Position)
• Successfully provided oversight to a team of 2-8 employees (including training), while coordinating break times and shift changes for all involved, and ensuring store operations consistently ran smoothly.
• Reliably made all drink products to recipe specifications while interacting with customers and resolving any issues they may have had.
• Accountable for all store funds during shift, in excess of $1,000, including all tills as well as bank deposit and money for tips.
• Responsible for store opening and closing tasks in a timely manner, while fielding customers and directing employees.
• Superintended individual implementation of the “just say yes” policy, enabling employees to give the highest levels of customer service available to them.

Mildenhall, United Kingdom

• Interacted with customers of the Furniture Store and the Shoppette with Gas, assisting them when necessary and performing duties assigned in a timely manner.Furniture Store (Hourly Position)
• Educated customers regarding furniture purchases, assisted in processing sales and coordinated with warehouse for pickup and delivery.
• Inquired about customers’ needs and requirements to ensure the best recommendation was made.Shoppette with Gas (Hourly Position)
• Operated cash register, while authorizing fuel pumps, and processing sales for a variety of food and drink products.
• Ensured freshness and cleanliness of hot food products and serving area, checking and rotating stock regularly.
• Cheerfully greeted customers upon entering the store, inquired of their needs, and assisted them however needed.

Wichita Falls, Texas Area

• (Hourly Position)
• Ensured all beverages were made to drink recipe specifications, including espresso, blended, and brewed coffee, while interacting with many customers at multiple high-volume locations.
• Guaranteed customers received their full orders at the hand off station, whether drinks, food, or both.
• Developed rapport with customers, and exercised decision-making skills in implementing the “just say yes” policy, resulting in customer satisfaction and retention, even with some very demanding customers.
• Went out of the way to learn regular customers’ names in order to address them personally when interacting.

Vancouver, WA

• (Hourly Position)
• Ensured all beverages were made to drink recipe specifications, including espresso, blended, and brewed coffee, while interacting with many customers at multiple high-volume locations.
• Guaranteed customers received their full orders at the hand off station, whether drinks, food, or both.
• Developed rapport with customers, and exercised decision-making skills in implementing the “just say yes” policy, resulting in customer satisfaction and retention, even with some very demanding customers.
• Went out of the way to learn regular customers’ names in order to address them personally when interacting.