In my line of work I have to analyze our current transportation fleet, assess at what point we purchase a new cleaner fleet and propose a cost-benefit analysis on the importance of transitioning earlier to clean vehicles in order to meet our larger GHG reduction goals. In my analysis I must weigh cost, environmental impact, the state’s regulatory mandates and the current global labor and supply chain challenges. Finally, I present my findings to my managers and encourage early transition based… Show more In my line of work I have to analyze our current transportation fleet, assess at what point we purchase a new cleaner fleet and propose a cost-benefit analysis on the importance of transitioning earlier to clean vehicles in order to meet our larger GHG reduction goals. In my analysis I must weigh cost, environmental impact, the state’s regulatory mandates and the current global labor and supply chain challenges. Finally, I present my findings to my managers and encourage early transition based on internal and external factors. Show less

• Responsible for responding to all facets of collection related telephone inquiries, and processing routine and complex correspondence in regard to delinquent tax liabilities and/or delinquent tax returns. Ensuring that the taxpayer is in compliance with applicable laws, regulations and policies. Duties consist of information gathering, account analysis, and processing forms received to generate required account adjustments and negotiating and establishing installment… Show more • Responsible for responding to all facets of collection related telephone inquiries, and processing routine and complex correspondence in regard to delinquent tax liabilities and/or delinquent tax returns. Ensuring that the taxpayer is in compliance with applicable laws, regulations and policies. Duties consist of information gathering, account analysis, and processing forms received to generate required account adjustments and negotiating and establishing installment agreements.• Responsible for customer service calls in English and Spanish for a minimum of 5 hours a day. Responsible for advising the taxpayer on how to comply with the laws, collections of taxes, garnishments and overpayments. Assessed individual tax payer’s situation, problem solved the matter, and provide recommendations to the caller, annotate details of the call in the account within minutes of receiving the call. Also followed up with tax payers and issues that were not resolved during the time of the phone call. • Balanced heavy workload such as the Installment Agreement Evaluation workload where I was given 70+ accounts on the 1st and 15th of each month. Responsible for analyzing each account and deciphering what installment agreements defaulted and resulted in the State of California not receiving payments. • Utilized software such as Accounting & Compliance Enterprise System (ACES) & Client Work Manager (CWM).• Trained new hires for 8 weeks the fundamentals of the job and ensured that they were confident to handle the job duties without assistance. Show less

• Pharmaceutical segregator, responsible each week for separating controlled substances from the non-controlled substances in the Elk Grove Police Department.• Represented the division at various community outreach events such as the National Drug Takeback day, Multicultural Festival and the Giant Pumpkin Festival.• Created monthly social media plan for our Facebook account.• Conducted research on how to maximize grant funding throughout the City, created post cards for each of the… Show more • Pharmaceutical segregator, responsible each week for separating controlled substances from the non-controlled substances in the Elk Grove Police Department.• Represented the division at various community outreach events such as the National Drug Takeback day, Multicultural Festival and the Giant Pumpkin Festival.• Created monthly social media plan for our Facebook account.• Conducted research on how to maximize grant funding throughout the City, created post cards for each of the residents in Elk Grove that informed them about other ways to dispose of green waste, and how Elk Grove residents can dispose of pre-lit artificial Christmas trees properly. • Created an outreach plan for film plastics to inform the community on what they are and how to dispose of them properly.• In charge of handling orders in mass quantities such as magnet calendars, sharps disposal containers, brochures, and office supplies. • Performed website audits: added new waste streams, unique materials and other content to inform our followers.• Performed a wide variety of customer service by answering emails and calls from residents to resolve issues or concerns. • Worked with graphics department to create graphics for current and future projects.• Created and executed an outreach plan targeting schools in the Elk Grove Unified School District encouraging them to apply for a City grant aimed at Service Learning.• Interviewing potential future interns and training them once they have been hired. Show less

• Sales associate, commission-only. Achieved top sales consecutively. From December 2013 - December 2014 sold $130,000 in merchandise. • Provided excellent customer service and merchandising. Responsible for cash transactions and training new employees.• Managed social media efforts - marketing new products through Instagram.• Hit record-breaking sales consecutively among all team members, reached $19,592 in an 8-day period.