Eric Jacobs Email & Phone Number

Tucson, Az, Us

Marana, Arizona, United States

● Manage and delegate projects to fulfill both team and organizational objectives● Offer Professional development and lead team for career success● Offer leadership principles to help team grow personally and professionally● Present IT Operations projects before the IT Steering committee for organizational insight and approval● Communicate and collaborate with key leaders to understand the technology needs and workflow to improve both patient and end user experience● Stay current with new technologies and new ways of improving the technology in use● Lead with customer service principles to maximize ITs professional footprint within the organization

Tucson, Arizona

● Successfully refreshed 100+ pieces of network equipment (routers, switches, wireless access points) at 17 sites to improve network performance and administration with Cisco Meraki products.● Manage layer 3 and layer 2 Cisco Catalyst 9000 series switches in our onsite datacenter● Successfully migrated all datacenter servers and SANs from Cisco Nexus 5K layer 3 switches to Cisco Catalyst C9500-48Y4C high performance layer 3 switches in an SVL stack.● Managed Cisco WAP’s with HA WLC 5520’s● Managed project to implement BGP with our /24 network on our edge routers to provide ease of failover for our IP block to our backup ISP● Apply proper ACL’s to SVI interfaces to limit specific traffic flow into the network● Mange onsite datacenter and vendor management to ensure datacenter uptime● Utilizing Solarwinds NCM, IPAM & NPM to manage network● Manage and support all network infrastructure for 17 sites● Help mitigate any security issues related to incoming and outgoing traffic (Firewall rules / firmware updates, on Cisco Firepower 4110 devices in an HA pair)● Maintaining DUO MFA security for all related peripherals (VPN, websites, SAML integration, RDP)● Provide detailed network diagram documentation to help assist with troubleshooting and administration● Work with vendors and management to get a better understanding of what our overall future direction needs to look like and report to the organization● Lead Cisco Call Manager phone projects● Implemented Cisco CUBE routers to move off of local PRI’s into a SIP Trunk working with our vendor● Communicate with IT management regarding licensing, purchasing, and the creation of PO's to complete projects● Assist system administrators with any security related projects to improve overall network security, make security recommendations for general best practice server operations, and script recommendations to offer ease of administration for proactive solutions.

Tucson, Arizona

● Silverado is a Managed Service Provider (MSP)● Provide advanced Tier III resolutions for complex issues● Assist in complex projects, including server and email migrations (Focusing on virtual environments with VMware products), ● Work on projects for clients, as well as internal projects. ● Manage WAN/LAN connections, firewall, VPN connections, and cloud based infrastructures. ● Responsible for the configuration and maintenance of client network infrastructure.

Tucson, Arizona Area

● Configure and maintain network systems for Raytheon classified IS programs. ● Supported largest network on plant site with over 110 network devices for both layer 2 and 3 for Cisco IOS and Nexus devices. ● Supported Nexus 2k FEX’s in a large datacenter setting with a pair of Nexus 5K’s and Nexus 7K’s in a VPC paired connection. ● Responsible for maintaining “DISA STIG” security requirements for all network devices in accordance with Government standards. ● Monitored and maintained all network equipment with Solarwinds NPM & NCM using snmpv3. ● Created and maintained all ACL’s for a clustered pair of Cisco ASA 5525’s. ● Made recommendations for network improvements, created detailed documentation along with accurate network diagrams. ● As the Senior network admin I was responsible for training other individuals to help maintain the network, close out trouble tickets, and interface between the system administration and management teams.

Tucson, Arizona Area

● Hired to support the move of a program from one IS to its own separate IS and to maintain support for over 140 engineers. ● Organized the move of multiple databases along with over 15 terabytes of data while maintaining IA security requirements and providing 100% data retention with a guaranteed go-live date. ● Setup and maintain virtual and physical servers (Linux & Windows)● Manage and maintain a very large HPC environment● Verify and maintain tape backup retention● Follow IA security guidelines to keep IS program in government compliance. ● Lead and mentor system administrators to fulfill program requirements. ● Offer excellent customer service while fulfilling engineer requests as a first priority to satisfy overall program goals.

Tucson, Arizona Area

● Integrilogic is a Managed Service Provider (MSP)● Configure and maintain network systems for over 100 small & medium businesses throughout the United States. ● Support domain networks, troubleshoot client requests through help desk tickets until resolution, project planning for new & existing network implementations, ● Configure and setup smart network switches, VLAN configurations● Create VPN tunnels for remote offices using corporate Sonicwall & Cisco routers● Run CAT5e drops in new & existing businesses● Setup Microsoft Exchange, install & maintain all Microsoft OS’s, configure firewalls for network security and allow for client remote access● Plan the setup of WAP’s to help clients achieve wireless mobility for public and private networks● Setup/troubleshoot network printers & print servers● Design & setup GPO’s in Microsoft Active Directory.

Master Of Science - Ms, Information Technology Management, Gpa 4.0

Bachelor Of Applied Science - Basc, It Network Administration, 3.8 Magna Cum Laude

This degree was earned through the University of Arizona South campus - This degree was a combination of in-person teaching and online.

Associate Of Arts And Sciences - Aas, Network And System Administration/Administrator, 3.8