Eric Johnson Email & Phone Number

Ridgeland, Ms, Us

United States

United States

Jackson, Mississippi, United States

• Increased sales in my territory by 30% in first year• Ranked 55th in the company out of 562 Field Sales Managers• Visited customers in territories of North Central Mississippi and Monroe Louisiana on a recurring basis• Managed multiple accounts simultaneously: Verizon, AT&T, T-Mobile, Sam's, Costco, and Target to maintain effective working relationships with store associates and management• Engaged with customers and retail associates as a Samsung product expert• Attended regular training events and completed assigned trainings to ensure expertise of products and services• Elevated the customer experience by maintaining merchandising standards of all products and displays• Trained retail associates on the Samsung brand and its product• Monitored the company’s industry competitors, new products, and market conditions

Jackson, Mississippi Area

• Visited key accounts on a consistent basis in North Central Alabama, North Central Mississippi, and East Louisiana• Greatly impacted my territory to exceed sales goals through relationship building, training, and effective communication• Instructed Sales Associates with techniques and strategies for problem-solving and overcoming objections• Trained Retail Associates on the supplier's products and services; shadowed/trained consultants using a hands-on approach to demonstrate strategies• Stayed current on all sales processes, products, services, promotions, company policies and general knowledge of the business• Developed and maintained relationships to build credibility and trust with retailers' store managers and associates while maintaining a positive and respectful attitude• Acted as the primary point of contact for day-to-day communications with AT&T and retail local leadership teams on each retailer visit• Ensured merchandising and promotional offerings were current• Managed all program logistics in coordination with DSI and AT&T• Managed all expenses to effectively stay within budget• Ensured timely completion of various administrative responsibilities• Provided teamwork and collaboration with other colleagues in support of ensuring the success of the project• Supported sales events in National Retail locations to demonstrate products

Richland, Ms

• Generated sales orders through telemarketing, face-to-face selling, and marketing events• Maintained/developed current and new business relationships• Quickly learned the field of low voltage that consisted of Fire, Video Surveillance, Intrusion, Networking and Access Control• Processed orders and provided customer service by assisting in product selection and negotiating price• Complied with branch operational requirements by ensuring properly completed invoices and returns, handling cashiering duties, maintaining the sales floor, and ensuring inventory was stocked and merchandised properly• Used consultative selling skills to identify opportunities, overcome objections, to establish a long-term and loyal customer base• Researched and resolved customer issues through relationships with manufactures

Flowood, Ms

• Met/exceeded revenue objectives and standards of performance as reviewed with manager on a monthly/quarterly basis• Developed relationships with customers that resulted in a loyal customer base and referrals.• Maintained knowledge of the latest and upcoming data equipment and communicated the value of our offerings by promoting products and services• Assisted customers in purchasing wireless devices and accessories• Identified, prospected, and grew small to mid-market business• Grew and managed a sales pipeline• Managed inbound calls in response to promotional communications and working campaigns• Actively listened to customers' needs and made appropriate recommendations• Exceeds customer expectations by providing a superior customer experience

Madison, Ms

• Demonstrated a solid understanding of various products and services• Utilized customer service skills while assisting customers with technical support for their internet and telephone services• Analyzed accounts regarding billing or technical issues and followed up with a resolution• Solved unusual or difficult problems when logical methods failed• Demonstrated ability to meet company goals with performance metrics consistently in the top 10%• Facilitated and participated in conference calls with customers and other departments• Handled high volume of inbound calls, covering full range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction• Answered customer questions regarding Comcast Digital Voice (CDV) and High Speed (CHSI) products, as well as other new products as they were launched

• Consistently exceeded monthly sales quotas resulting in $1.2 million in sales annually on a 100% commissioned sales position• Adapted quickly to a very fast paced and demanding environment• Presented and sold company products and services to new and existing customers• Resolved customer inquiries and complaints• Set appointments to follow-up with potential customers to improve their overall sales experience