Eric Johnson Email & Phone Number

Austin, Texas, United States

Hardware/software support for 120 plus employee's. Plus software support and setup for 300 plus external remote users.Setup and instructions of workstations and accounts in a Novell environment for new employees, printers, faxes. Work with a team in developing new and easier ways to access programs that are used in this division.

Austin, Texas Area

Supervising a staff of 8 to 13 Ushers and ticket takers, to make the guest who visits the venue a great experience. Update my staff with constant changes that happen when working an event, along with help the guest with any and all situations that may arise to make their time safe and exciting. Use of great customer service skills, quick thinking on the run and be able to think outside of the box.

Deliver mail

Inbound tech. support calls on both hardware products, and software applications for company employees.Troubleshooting of distubitive e-mail both in Outlook and Netscape messenger ver 4.x and 7.x. Remote accessvia Cisco VPN software test and troubleshoot tokens and accounts,along with installation of FIPL tokens.Resetting pin codes and activating tokens, setting proxies and walking employees through setting up new e-mailaccounts. Trouble shooting alpects of POS machines both… Show more Inbound tech. support calls on both hardware products, and software applications for company employees.Troubleshooting of distubitive e-mail both in Outlook and Netscape messenger ver 4.x and 7.x. Remote accessvia Cisco VPN software test and troubleshoot tokens and accounts,along with installation of FIPL tokens.Resetting pin codes and activating tokens, setting proxies and walking employees through setting up new e-mailaccounts. Trouble shooting alpects of POS machines both celeron 300's and PIII 600's.Troubleshooting and clearing ques via network on all printers, scanners via the phone. Resseting and or issuingLDAP passwords, e-mail passwords, network logins and passwords. Installation of Wireless software for laptopsand PC's using Funk Odyssey, Avalanche Client. Show less

Convert specific word documents to Adobe format, performing Q&A on hundreds of adobe files entailing checkingweb links, and general format for files that were burned onto CD for distribution to schools

Tech. recruiter entailed reseaching screening, interviewing, and submitted bids and or hiring qualifed ITcandidates for various State or private opportunities. Hardware and Software support entailed, troubleshooting,diagnosising and if need be replacing various hardware software applications, along with explaining the correctuses for them if need be.

variety of postions, Customer Service, entailed phone support, opening closing accounts, drop box location,providing courteous, and helpful information regarding company/packages. Marketing/hardware support workedclosely with sales reps, managing client reports, for sales reps, updating, installing sales and client computers. Gobetween for sales and IT department. HR helped maintained employee, health and insurance benefits, sighn upsand keep up to date records, along with… Show more variety of postions, Customer Service, entailed phone support, opening closing accounts, drop box location,providing courteous, and helpful information regarding company/packages. Marketing/hardware support workedclosely with sales reps, managing client reports, for sales reps, updating, installing sales and client computers. Gobetween for sales and IT department. HR helped maintained employee, health and insurance benefits, sighn upsand keep up to date records, along with helping set up training classes, and information packets for futurecouriers.Occupational ExperienceAdministrative Services Show less