Eric Joyce, Bpms, Pmp, Lssgb Email & Phone Number

US

US

• Served as a Project Manager for Data Analytics/Modeling project and other projects that impact Claims division.
• Responsible for overseeing and managing the Claims Effectiveness program and other portfolio initiatives across the CL Claims organization with a $53M expense target.
• Spearheaded and developed project management framework for newly created Claims Delivery Team. Framework deemed a best practice within the Business Delivery organization using Scrum and Lean principles. Framework.
• Developed strategic framework and interaction model for newly created Claims Delivery Team within CL Claims to clearly delineate roles, responsibilities, and interaction with various business partners.
• Coordinated and prioritized all aspects of the program working closely with all project teams and stakeholder groups.
• Developed benefits realization process to capture and report benefits for implemented solutions. Process validated $3.6M of benefits realized in 2021 and projected to validate a total of $15M in expense savings by 2023.

US

• Responsible for the successful on-boarding and implementation of specialty insurance programs.
• Collaborate with internal and external business partners to facilitate claim services for middle market and large program business.
• Facilitate TPA/Program Manager contract & fee negotiations.
• Conduct claim reviews, develop claim guidelines, process creation and mapping, claim staff training, TPA claim audits and customer relations.
• Provide analysis of TPA loss runs, manage TPA escrow accounts and coordinate Reinsurer claim audits.
• Manage project schedules, tasks, risks and resources.

US

• Managed small to medium size projects to achieve desired business objectives.
• Lead & facilitated business process mapping sessions with respect to documenting current state, identifying opportunities for improvement.
• Created future state processes incorporating improvement recommendations.
• Coordinated and prioritize all aspects of projects, including planning, communication, execution and completion.
• Communicated project updates to appropriate stakeholders.

• Created and established a Project Management Office ensure business and IT projects met organization goals and requirements.
• Led a team of 4 Project Managers and one Business Analyst for the Nationwide Private Client PMO.
• Responsible for team results, engagement, reporting, interviewing, hiring, training and development and administration of performance reviews.
• Defined and documented best practices and contribute to company knowledge-sharing effort.
• Developed a successful project execution framework for ensuring the proper governance designed to deliver the Nationwide Private Client brand.
• Served as an interim Scrum Master for Production Support Team.

US

• Designed, implemented, and managed project governance models, policies and guidelines to support Nationwide E&S/Specialty Group corporate funded initiatives.
• Facilitate project portfolio committee w/ senior executives to set strategic direction and prioritize $20M project portfolio.
• Developed executive communication and presentations for the Sen. Executive Leadership Team which included strategic decks, quarterly portfolio reporting of accomplishments, and financial project performance.
• Led business case development activities for strategic initiatives.
• Responsible for creating reoccurring project status reports and presentations for executive briefing.
• Identified areas of improvement to strengthen project business case development and project problem definition.

US

• Planned and manage projects ranging from process improvement to application enhancements/replacements.
• Prepared estimates, proposals, schedules, business cases and work scope documents.
• Performed all scheduling, estimating, scope planning, resource management and supervision for up to several projects simultaneously.
• Communicated project status to sponsor, project team and key stakeholders.
• Worked closely with data architects, programmers, software engineers, business analysts and business resources in reviewing and documenting business requirements.
• Established hybrid project management office within Operation Division, developed project management tools and adopted best practices.

Chicago, IL, US

• Designed and implemented quality programs to help focus and foster quality goals with employees.
• Developed and maintained project plans to track major milestones and critical path activities.
• Conducted process mapping and presented solutions utilizing current and future state business models.
• Helped establish Task Force Team and developed tools, methodologies and best practices for Project Management Office (PMO).
• Lead internal quality task force to help bring claim productivity and quality to corporate goals from average 91% to an average 98%.
• Implemented effective internal dashboard enabling a high-level view of performance success for business units.

• Developed business requirements, related documents and assessed system processing solutions to fulfill customer’s business needs.
• Evaluated customer needs and recommended the best hardware and software solutions
• Managed development projects by creating, administering and updating project plans and directing all phases of projects using available tools, data modeling and methodologies.
• Consulted with clients on how to reduce or spread risk on decision systems software.
• Successful in working with national clients in implementing system software.

US

• Assisted Senior Project Managers in developing critical project documentation including charters, status reports, risk logs and logistical information.
• Monitored and provided maintenance of project files (paper & electronic) for all projects.
• Assessed and documented business/technical requirements to support system implementation.
• Managed and monitored project status reports from design to implementation.
• Conducted cost benefit analysis and process evaluation.

Master’S In Business Administration, Coursework Completed In: Marketing, Finance, Economics, Strategic Planning, Accounting And Project M

Ba, Communications - Public Relations

Masters, Project Management

Six Sigma Green Belt