Eric Joyner Email & Phone Number

Germantown, Tn, Us

Collierville, Tennessee, United States

Memphis, Tennessee, United States

Memphis, Tennessee, United States

In this role, I track compliance of critical applications across the enterprise and engage with IT & Business Owners to remediate not compliant applications, in addition I serve as overall PM/Lead on the Crown Jewel Evaluation Project, ensuring deadlines are being met and any risks/constraints are clearly communicated to management. I act as a point of contact for Peak Readiness to help make sure that the Business Continuity and Disaster Recovery Organization is prepared and helping other organizations prepare for Peak season. Communicate weekly and monthly to senior level leadership in regards to application compliance and Crown Jewel Project status updates.

Memphis, Tennessee

In my role as Project Manager, I am responsible to plan, budget, oversee, and document all aspects of assigned projects. I work closely with client upper management to ensure that the scope and business objectives of each project is on schedule. I coordinate internal and client resources for seamless project execution. I am responsible for managing progress of a multitude of tasks/deliverables for each project that my team is responsible for completing throughout the project. In addition, I track user acceptance testing through resolution of each issue raised during the UAT period. I schedule and lead weekly status calls with my team and the customer team through the project. My position requires that I understand current and future business goals and ongoing IT issues to ensure business success. I also develop and maintain information technology plans which outline project status individual tasks, milestones, completion estimates, and resource allocation.

Memphis, Tennessee

In my role as Training an Education Specialist at UBC, I create training manuals and materials for new program launches, create process flows from manufacturer supplied Project Specific Procedures, work with Data Management to make sure all necessary components are loaded into the system for the program team to perform their daily duties when product launches, work with management to ensure that all training materials are up to date and meet current quality, client, and business standards, work with HR to make sure new hires are setup in the system, conduct company, system, and program specific training for new hires, and assist in the development of new technologies to streamline ongoing business processes.

Build servers to run auto part stores’ inventory and point of saleContact for any support needs related to the AutoPoint computer system and hardware issuesConfigure printers, scanners, and computer hardware for use within the storesResponsible for pricing files sent to our customers over the network, weeklyResponsible for pulling Sales Files from customers for the Supplier Sales Representative as requestedResponsible for putting together the monthly promotional items report for several customers each month

Responsible for a team of elevenConducted interviews for open Customer Service positionsManaged team availability in the call center to ensure quick response to the customerCreated a four week training program for Customer Service through Power Point, hands on training with our products, and SAP order entry training for sales and distributionResponsible for training of all new hires on processes and procedures, telephone system, and sales and distribution SAP computer systemConducted quarterly and annual Individual Performance Evaluations Generated statistical analysis of each team member’s call volume compared with the entire teamProvided reporting to give product management visibility of unbilled inventory that could be used in order to increase revenue for the company

Responsible for training of all new hires on processes and procedures, telephone system, and sales and distribution SAP computer systemGenerated statistical analysis of each team member's call volume compared with the entire teamConducted thirty, sixty, and ninety day evaluations of trainees.Responsible for ongoing training of Customer Service Team on new product lines and new processes