Eric Joyner Email & Phone Number

Plant City, Fl, Us

Tampa, Florida, United States

 Lead OTC Training curriculum for all of Deloitte Consulting US Led an Order to Cash Transformation for a Fortune 50 company identifying areas for process improvement, automation, and outsource opportunities worth over $15M per year Led Finance org re-design for division within a Fortune 50 company looking to become independent Successfully led process transition of work from sending site to receiving site in a GBS implementation Support HighRadius Go-To-Market strategy and sales efforts

I work with the CFO and their teams to address the business challenges and disruptions they face by pairing unparalleled intellectual property and experience to deliver the needed outcomes for their organizations. On topics as diverse as Finance Strategy, Digital Disruption, Modern Finance Architecture, Financial Planning & Analysis, Global Business Service, Outsourcing, and Working Capital - I partner with our clients for success across the entire journey. Job duties include the following: • Scoping and planning client engagement• Managing teams to complete client work in accordance with established budget, workplans, and quality standards• Identifying and resolving issues critical to the clients' strategic and operational success• Providing technical/functional content• Developing and presenting conclusions and recommendations to senior client management• Providing solution implementation assistance as required• Developing leading industry insight to present to clients• Managing client relationships and reporting project progress• Leading, coaching, developing and supervising the efforts of junior staff

Tampa/St. Petersburg, Florida Area

I utilize business and technical knowledge to ensure accuracy of A/R entries and data and facilitate remediation activities when necessary. Ensure A/R daily interfaces from the bank, EDI, High Radius, SAP and multiple ERP systems run successfully, providing timely and accurate A/R information critical for Finance, Sales and Risk Management. I also build relationships with business partners to optimize processes that improve customer insights, and payment application outcomes.

Tampa/St. Petersburg, Florida Area

Responsible for managing and maintaining large-scale customer accounts receivable for wholesalers, retailers, public sectors, hospitals, and physicians. This position leads account teams and has responsibility for the investigation and analysis of credit risks for the Johnson & Johnson Pharmaceutical companies while maintaining high receivable turnover and minimizing bad debt losses. This role requires maintaining strong customer relations by extending good-will and partnering with internal and external resources to meet metrics and resolve customer account issues in a timely manner. Customer visits and high level of negotiation with top level management internal and external is performed, as per business needs. Engage in discussions with customers to review financial and operational issues as required. Discussions with Trade Relations, CFO’s and Treasury regarding major wholesaler issues take place as required. This position entails performing customer financial statement analysis, and trend and industry comparative analysis. This analysis is used for credit-line and vendor risk recommendations.

Tampa, Florida

 Project Manager for a project covering 3 functions (HR, Finance and Procurement) with a purpose to use Alteryx and Tableau to automate the work of reporting analysts to produce Executive and Service metrics Lead project to develop a governance model and methodology for change requests and cataloging metrics produced within Service Performance globally. Partner with stakeholders across the company to create, maintain and ensure proper alignment on the Procurement dashboards and performance reports  Utilize Alteryx to cleanse data and data visualization tools like Tableau and Wave to present impactful results to stakeholders Assist in creating the service catalogs and metrics for new HR and Procurement services that are transitioned into J&J Global Services Develop and execute capacity models for the HR and Procurement service delivery teams

 Preparing month-end, quarter-end and year-end account reconciliations and journal entries for various funding programs and related intercompany transactions.  Preparing month-end, quarter-end and year-end account reconciliations and journal entries for CCR, CCNA, GLCCD and CCBF.  Compiling the monthly and quarterly required financial and SOX related reporting  Preparing schedules and corresponding backup requested by E&Y during interim and year-end audits  Providing analytical support to Accounting Managers with respect to Sales, Property and Unclaimed Property Tax  Participating in ad-hoc projects/reporting as requested  Ensuring timely and accurate financial data  Ensuring compliance with GAAP, Standard Accounting Manual, and other Company policies and procedures

 Managed 34 collectors and 3 supervisors that worked out of Guatemala City, Guatemala and collected on over $90 million in monthly revenue  Managed a team of 4 escheat auditors, auditing over $4 Million per year, 3 quality assurance auditors, and 6 credit representatives collecting on over $19 million in monthly revenue New hire trainer for 100+ employee A/R department Traveled to Guatemala, London, Poland, Canada and various Distribution Centers across the US to deliver training, presentations, and document procedures Developed training material utilized within the Order to Cash (OTC) department for SAP R/3, FSCM, BASIS, Ice Cold, I-vault, and Insight Worked with business analysts as primary project lead for Accounts Receivable to plan, design, test and implement FSCM and transition to a Sales and Distribution instance of SAP Identified and maintained new procedures and processes to ensure proficiency amongst the Order to Cash team Lead projects and initiatives that included knowledge capture of acquisitions, development of processes and procedures, identifying gaps, collaboration across multiple departments, and development/deployment of end user training

 Managed customer relationship with a portfolio of $6 million in monthly revenue Monitored and reviewed customer trends to mitigate risk Co-facilitated Sales Center Charge Back training for 100+ people Developed training material utilized within the Order to Cash (OTC) department of CCR for SAP R/3, BASIS (AS400 platform), Ice Cold, I-vault, and Insight Facilitated training classes and Best Practices Workshops for new hires and as well as seasoned employees

 Contacted customers by phone to negotiate and attempt payment. Reviewed accounts to identify past due customers and determine course of action. Maintained file of customer contacts, agreements and documentation.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Science (Bs), Finance, General

As a student at USF, I took evening classes to balance my professional and personal life. I was considered a leader in those classes..

Associate'S Degree, Finance, General