Senior Operations Analyst
Current• Working with the key stakeholders to manage the development of new Paymaster processes• Ensure that new processes are designed, coded and tested via a Wing-to-Wing process flows for successful implementation• Working with the various teams to drive the successful implementation of repeatable, automated billing processes• Ensuring 100% on-time monthly billing production for all services• Maximizing productivity for key stakeholders which will drive the strategic vision of the Paymaster program roadmap to include all expenses• Working with a team of both people and contractors• Partnering with finance, controllership, and tax to support the Paymaster billing processes and ensure that it meets the requirements of each respective functional area, thus ensuring compliance• Communicating with and influencing internal and external parties to ensure Paymaster processes are developed and delivered as per the roadmap and strategic vision• Facilitating the Paymaster solutions in a productive, efficient manner, working across technologies and geographies to deliver customer-focused business outcomes• Develop and implement data analyses, leverage data collection systems and other strategies that optimize statistical efficiency and quality• Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates