Scott Stone Email & Phone Number

Fall City, Washington, United States

Seattle, WA

Everett, WA

Bellevue, WA

Drive customer usage and adoption for Microsoft Dynamics CRM

Bellevue, WA

Primary point of contact for a portfolio of enterprise customers. Responsible for ensuring subscription renewals and the implementation of client roadmaps in coordination with Account Executives. Work with Support and Product Management teams to prioritize issues and enhancement requests. Communicate with all levels of customer organizations, from.

Bellevue, WA

Responsible for customer satisfaction (and ultimately renewal) for strategic clients. Project Management for upgrades, new departmental rollouts, and new features. Coordination of all support incidents via regular meetings with customer counterpart. Escalation and crisis management.

Greater Seattle Area

Greater Seattle Area

Responsible for initial deployment and ongoing satisfaction for new customers. Duties include implementation, train-the-trainer sessions, guiding upgrade processes, managing issue escalations, prioritizing enhancement requests with Product Management, along with whatever else that comes along.

Greater Seattle Area

Initially a startup (ChiliSoft ASP), served as Test Manager and Support Lead. Over time consolidated duties to mostly the Support side, managing a team of five providing worldwide online and phone support. Assisted in design and development of internal tools for tracking support issues and customer satisfaction.