Eric K. Email & Phone Number

Rockville, Maryland, United States

• Oversees HPC compute nodes along with other servers, managing parallel file systems like Pixstor and Lustre Storage.
• Configured and managed servers (both Windows and Linux), networks, user computers, and the 3CX VOIP system.
• Led projects involving Windows Active Directory installation, firewall replacements for HQ and branch offices, server backup system setup, HPC compute node OS upgrades, and the installation of HPC compute nodes for.
• Provided technical support for executives.
• Utilized Zabbix and Grafana for monitoring server performance, network health, and PDU power levels.

Los Angeles, California, United States

• Configured and managed Juniper SRX devices and Meraki switches.
• Oversees Pulse Secure VPN devices and user access control.
• Managed hardware and software inventory, including periodic asset assessments.
• Administered AWS servers and configured VPN settings.
• Led projects for internet upgrades at HQ and branch locations, along with additional VPN setups.
• Managed the call center's IP phone system using Genesys CTI Server.

Greater Los Angeles Area

• Managed Windows Active Directory and associated tools.
• Initiated and led projects for opening new branches, including Loan Production offices.
• Planned and conducted user training sessions, including creating user manuals for the Windows 10 migration.
• Managed periodic training for new employees.
• Created and maintained workstation images using DISM.
• Oversees the migration project for web filtering to Forcepoint.

Los Angeles, California

• Provided hands-on support to end users for hardware and software issues, including WAN connectivity, upgrades, configurations, and extensive printing problems.
• Delivered technical support to over 600 bank employees and VIP customers in a call center environment.
• Managed Cisco IP phones using Cisco Unified CM Administration.
• Administered Exchange Server and Office 365.
• Maintained hardware and software inventory, including periodic asset assessments.
• Utilized Kaseya and Lansweeper for monitoring and maintaining Windows security.

Los Angeles, California, United States

• Coordinated the successful opening of new bank branches, managing logistics and ensuring compliance with company standards.
• Oversaw DVR monitoring and review processes, enhancing security measures across facilities.
• Trained and mentored new employees, fostering a knowledgeable and efficient team environment.
• Managed inventory and controlled bank-wide supplies, optimizing resource allocation and reducing costs.

Los Angeles, California, United States

• Served as a contract IT service provider for the University of Southern California, delivering high- quality technical support.
• Assisted clients in diagnosing and resolving a variety of software and hardware issues, enhancing user satisfaction.
• Performed onsite repairs for computers, notebooks, networks, and printers, ensuring operational efficiency and minimizing downtime.
• Built and configured personal computers and servers tailored to client specifications, optimizing performance and reliability.