Eric Kampman Email & Phone Number

Cleveland, Oh, Us

Richmond Heights, Ohio, United States

Richmond Heights, Ohio, United States

Richmond Heights, Ohio

Richmond Heights, Ohio

Richmond Heights, Ohio

• Create a schedule that provides the best possible flight experience for Flexjet owners and passengers• Manage crew members and aircraft to meet company utilization goals• Pair upcoming client trips with available aircraft in the most economical means possible• Assess demand for upcoming day and provide recommendations for crew schedules based on geographic factors, cabin type, and departure time demand • Create and execute plans to manage delays involving situations of unforeseen weather complications, maintenance issues with aircraft and other unplanned obstacles • Ensure that all crew member schedules are managed in accordance with FAA regulations and Flexjet SOP’s.• Coordinate with Management on travel for pilot training and providing a training aircraft within the fleet demand constraints• Work with other departments within the company to provide a seamless travel experience for Flexjet clients

Cleveland/Akron, Ohio Area

• Directed operations at a branch that collected over 1.2 million dollars of revenue in 2014, oversaw company assets that exceeded 3 million dollars and managed a staff of 2-8 employees• Held full accountability for branch’s performance, ensuring all key indicators are met and exceeded• Generated additional revenue through direct calls and proactive development of new opportunities across surrounding businesses; managed relations with current accounts and maintained top-notch service quality• Consistently exceeded individual and branch sales metrics; delivered consistent YoY growth of the revenue and profit metrics; maintained a survey driven, customer service score that exceeds company metrics• Utilized Oracle Business Intelligence and ERP programs to analyze profitable/un-profitable business practices• Oversaw and enhanced daily operations including support of customer calls, greeting customers, scheduling, fleet maintenance, customer pickups and vehicle deliveries to ensure streamlined and effective execution• Actively participated in the training, coaching, and mentoring of the Management Trainees and Sales Associates• Experienced in Human Resource functions including the hiring and termination of employees• Resolve vendor billing issues and negotiated fees for service• Responded and resolved all customer service issues that escalated to management • Nurtured a motivating, positive, and engaging work environment to ensure employee reaches the maximum of their potential and provide flawless performance at all times• Provide problem resolution for employees and customers on a daily basis

Euclid, Ohio

• Met and exceeded individual sales and customer service metrics while assisting other team members with the challenges, issues, or routine processes• Implemented and coordinated compliance with the best practices to support personal development and ensure alignment with company goals

Mentor, Ohio

• Maintained metrics above required minimums; proactively learned and developed skills to provide a better performance and become an integral part of the team• Assisted managers while learning best practices and advancing through the Management Trainee curriculum