Eric Keller

Eric Keller Email and Phone Number

Using research and insights to drive meaningful change @ Gartner
stamford, connecticut, united states
Eric Keller's Location
Arlington, Virginia, United States, United States
Eric Keller's Contact Details
About Eric Keller

As a researcher, program leader and subject-matter expert, I have fifteen years of experience managing complex public, private and non-profit sector initiatives. I specializes in mixed methods research and analysis, clear and impactful writing, project management and coalition building, and have deep expertise on management topics such as improving customer experience. I am passionate about building and communicating knowledge to drive meaningful change.

Eric Keller's Current Company Details
Gartner

Gartner

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Using research and insights to drive meaningful change
stamford, connecticut, united states
Website:
gartner.com
Employees:
18405
Eric Keller Work Experience Details
  • Gartner
    Senior Research Director
    Gartner Sep 2021 - Present
    Arlington, Virginia, United States
    Creating world-class research to help organizations transform the customer experience.I set the strategic direction for a portfolio of research, execute on research products and studies, and guide research teams to generate new and provocative ideas that challenge conventional customer service leaders’ thinking. I communicate research findings through creative, compelling research storylines in major presentations at Gartner conferences and executive meetings.
  • Partnership For Public Service
    Senior Manager For Research And Analysis
    Partnership For Public Service Oct 2013 - Sep 2021
    Execute a portfolio of high-visibility research products to drive change in government, and design and lead a multi-faceted initiative to improve the customer experience with federal services. • Conceptualized and managed a portfolio of high-visibility research products on government management topics such as customer experience, technology transformation, agency reform and workforce management • Authored dozens of reports and articles; oversaw and edited the writing and research of junior staff• Designed and executed a long-term, multi-faceted initiative to improve customer experience in government, cultivating deep relationships with leaders from federal agencies, the White House, Congress and the private sector• Grew the Partnership’s customer experience work from a single project to an organization-wide strategic priority, with a complex portfolio including multiple research initiatives, events and trainings• Supervised a team of four research associates and provided guidance, mentorship and oversight • Honed strong public speaking skills; presented research at large events and conferences, moderated panel discussions, and designed and facilitated workshops• Collaborated with and briefed high-level executives, including federal agency heads and private sector CEOs • Managed large cross functional teams, and oversaw project budgets and client relationships• Cultivated relationships with new partners and funders, executed winning proposals and secured new funding • Conceptualized, drafted and helped win support for legislation on government management improvements
  • Department Of Health And Human Services
    Presidential Management Fellow/Grants Policy Analyst
    Department Of Health And Human Services Aug 2010 - Oct 2013
    Developed, analyzed and implemented management policies for multi-million and billion dollar federal health and human services programs, streamlining and redesigning agency business process to administer grant programs more effectively.
  • The Finance Project
    Program Associate
    The Finance Project Apr 2008 - Jul 2010
    The Finance Project is a non-profit research and consulting firm that helps leaders make smart investment decisions, develop sound financing strategies, and build solid partnerships that benefit children, families and communities.
  • The Academy For Educational Development
    Program Associate
    The Academy For Educational Development 2005 - 2008
    Coordinated technical assistance activities for a multi-million dollar higher education and foreign aid programs.

Eric Keller Skills

Customer Experience Writing Consulting Public Speaking Perspective Yahoo Federal Practice Teaching Education Public Sector Business Insights Active Suite Challenging Environment Program Management Proposal Writing Deloitte Training Project Newsletters Education Reform Currently Pursuing Federal Consulting Project Management Research Foundations Resume Written

Eric Keller Education Details

Frequently Asked Questions about Eric Keller

What company does Eric Keller work for?

Eric Keller works for Gartner

What is Eric Keller's role at the current company?

Eric Keller's current role is Using research and insights to drive meaningful change.

What is Eric Keller's email address?

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What is Eric Keller's direct phone number?

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What schools did Eric Keller attend?

Eric Keller attended George Mason University, Wake Forest University.

What skills is Eric Keller known for?

Eric Keller has skills like Customer Experience, Writing, Consulting, Public Speaking, Perspective, Yahoo, Federal Practice, Teaching, Education, Public Sector, Business Insights, Active.

Who are Eric Keller's colleagues?

Eric Keller's colleagues are Vedika Verma, Trivikram Chausalkar, Aman Malik, Justyna Zalewska, Reinaldo Valdes, Reagan Bailey, Vinay Kumar.

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