Eric Ko Email & Phone Number

Greater New York City Area

• Manage 60+ network switches, 25+ servers, including a Domain Controller, Print server, and DHCP server, 1000+ wireless access points, Wi-Fi controllers, a point-of-sale System for restaurants and bars, a check-in and Reservation System, 100+ mobile devices, and 200+ desk and mobile phones for the Five-Star/Five-Diamond luxury hotel. • Audited and negotiated IT contracts, resulting in $150,000 in annual savings.• Complete the VMware project to consolidate 21 servers to four VM servers and one SAN storage. • Used SmartDeploy to create a Windows image to deploy 70+ computers in a matter of hours, and PDQ tool to roll out applications seamlessly to all computers. • Used SnagIT to create video tutorials to empower users to perform Do-It-Yourself computer and application troubleshooting. • First implementing a Wi-Fi-based mobile walkie-talkie system resulted in a $50,000 annual saving. • Successfully turned around the PCI Audit score from previously failed to pass in the first year.• Responsible for upgrading Windows Operating System for 150+ computers and servers, installing Mobile Device Management for 150+ mobile devices, installations of Bartech minibar system, Wi-Fi access points, Guest-Tek TV system, and guest room control system for 378 rooms and suites. • Performed task force assignments to assist several hotels: the Four Seasons Napa, the Four Seasons New Orleans, the Four Seasons Vail, the Four Seasons San Francisco, and the Four Seasons Philadelphia.

Greater New York City Area

• Managed information systems for two hotels, restaurants, bars, spa, and parking garage. • Completed information technology design and installations of a new-build hotel, including a Property Management System, Point of Sales System, internet, telephone, mobile communication, servers, computers, printers, and key system. • Repaired and returned two hotels in operation after Hurricane Sandy by following the Disaster Recovery Plan.• Worked with local utility companies and implemented a new solution that brought the W New York Downtown Hotel back to operations in 10 days after a major flood caused by a hurricane - one of the first hotels to open doors in the area. • Achieved perfect score on the Information Technology Audit.• Successfully negotiated a $300,000 cellular phone in-building system with no cost to the owner. • Introduced and developed a SharePoint portal servicing all departments to enhance collaboration and document sharing.• Cross-trained in accounting and performed income audits and accounts payable for two months.

Greater New York City Area

• Managed IT support for multiple hotels and area offices - The W Court, The W Tuscany, and Area Sales Office while supporting the third hotel, W Union Square Hotel, for up to six months.• Achieved Six Sigma Green Belt Certification and completed sixteen projects in eighteen months. • Audited telephone system expenses, printer repairs, and banquet wireless, resulting in an annual saving of $75,000. • Lead investigation in the accounting of Minibar service charges resulted in an annual benefit of $46,000.• Improved Information System Audit score from last year’s 10 findings to 4 minor findings.• Develop a Database tool using Access to assist Sheraton’s Human Resources Department monitor payroll. • In the first three months, we transformed the Guest Satisfaction Index in guest room electronics from last place to the top three among the W hotels.• Initiated and installed wireless internet for the banquet space to offer additional products to customers and generate additional revenues for the banquet.

Greater New York City Area

• Provided 24/7 support for the hotel-wide computing system of Fidelio Front Office, MICROS Point-Of-Sale, GroupWise Email, NEC2300 PBX for over 200+ users. • Implemented process improvements to the MIS department that included performing Root Cause Analysis, documenting network infrastructure, operating procedure, and Contingency Recovery Plans.• Designed a helpdesk tracking system and knowledge database via Microsoft Access. • Introduced and implemented Anti-Spyware and remote desktop to improve computer security and work efficiency. • Installed Zenworks to enhance network security and automate Windows patching. • Wrote Excel Visual Basic program and macros for Security department to import Guest Incident Database to Excel and create Ad-hoc queries.

Hong Kong

• Provided 24/7 support for the hotel-wide computing system of Fidelio Front Office, MICROS Point-Of-Sale, GroupWise Email, and NEC 2300 PBX for over 200+ users. • Implemented process improvements to the MIS department, including performing Root Cause Analysis, documenting network infrastructure, operating procedures, and Contingency Recovery Plans.• Designed a helpdesk tracking system and knowledge database via Microsoft Access. • Introduced and implemented Anti-Spyware and remote desktop to improve computer security and work efficiency. • Installed Zenworks to enhance network security and automate Windows patching. • Wrote Excel Visual Basic program and macros for the Security department to import Guest Incident Database to Excel and create Ad-hoc queries.

Mba, Information Technology, 3.8 / 4.0

Activities and Societies: Member of Beta Gamma Sigma Honor Society Magum Cum Laude

Six Sigma Green Belt Certification, Six Sigma

Bs, Accounting, 3.6 / 4.0

Activities and Societies: Member of Golden Key Honor Society Magum Cum Laude

Bachelor’S Degree, Electrical Engineering, 3.3 / 4.0

Activities and Societies: Member of Tau Beta Pi Honor Society Cum Laude