Eric Kock Email & Phone Number

Shanghai

To provide quality services to customers Analysis of various customer issues, and develop a method to solve and improve.Internal system operation and report analysis.The timely processing of all sources of complaints, recorded work, timely report the complaint handling process and results of treatment. Regularly complain case review and tracking feedback.Feel free to check email, do a good job in a timely record and answer.To develop and improve the service system and the process, and supervise the implementation.Provide after sale service of Desktop Computer, Notebook, Mobile Phone and RouterService quality supervision work

To provide quality services to customers Analysis of various customer issues, and develop a method to solve and improve.Internal system operation and report analysis.The timely processing of all sources of complaints, recorded work, timely report the complaint handling process and results of treatment. Regularly complain case review and tracking feedback.Feel free to check email, do a good job in a timely record and answer.To develop and improve the service system and the process, and supervise the implementation.Provide after sale service of Desktop Computer, Notebook, Mobile Phone and RouterService quality supervision work

Sabah, Malaysia

Responsible for the target market trade, mainly in Asia and africa.Management includes the agents, distributors. With customers to establish a deep relationship and to keep track of, for the project to provide support.Responsible for the maintenance of existing and potential customer relationship, positioning and development of customer base, through the relation between permeability to gain greater market share.With the production and technology departments, ensure that all stages of product process schedule. With the factories and R & D research to improve the quality of the product has the exact understanding and meet customer requirements.Processing export products after sale service.Organization of various commercial activitiesSupervision and management of China and Malaysia branch at Peninsular Malaysia branch business ( sales, inventory, customer maintenance )The subordinate business knowledge training and upgrading.In charge of various documents, reports, letters, manuscripts, summary of the drafting, review. Responsible for receiving all types of information storage, sorting, classification of the preparation of file end.The chairman mark end of file timely sent to the departments, to upload work.Responsible for the daily scheduling, travel matters.Complete other tasks designated by the chairman During this period, I was went to some country fair, successfully develop new clients, including Singapore, Guangzhou, Chengdu,Fuzhou, Philippines Manila dealers and agents. Success deal with South Africa customers, as the company for the first time to open up the market to Africa

Accept the catering department manager 's leadership, to complete the catering department issued the work instructions, report to work on time, regularly makes summary and analysis, put forward effective suggestions.Analysis for the banquet banquet market, customer feedback, timely processing of complaints, to establish a good customer relationship.Overall responsibility for the banquet quality management job, implement the hotel reception standard, perfecting service procedures, the formulation and implementation of the work plan and standard.Responsible for daily work to ensure the banquet hall, banquet facilities are safe and sound, reasonable arrangements for staff shifts, improve work efficiency, ensure service.According to the banquet reservation requirements, in line with the standards of the hotel banquet design, effectively implement the reception service work.Supervising subordinates work, organization and effective training, improve employee service skills, and constantly strengthen staff awareness of service.Regular assessment of subordinates performance, stimulate staff's work enthusiasm, to create a good class style.

Bachelor'S Degree, Computer And Information Sciences And Support Services

Education record

Nationality Malaysia Yrs. Of Exp. Above six years Contact No.

Computer Information Management Bachelor

Profesional Subject:Information Management System,E Commerce, Cryptography, Microprocessor system, System analysis and design.