Eric Kramer Email & Phone Number

Greater Los Angeles Area

Successfully manage the integration of over twenty new strategic partnerships practices, spread over forty geographically disparate sites, each with its own clinical application and infrastructure technology footprint. Partner with senior business leadership in aligning technology teams towards meeting the goal of expanding the health system. Expert understanding of clinical workflow and integration arc for Oncology, Orthopedic, Cardiology, Gastro-Intestinal, Urgent Care, and Ambulatory practices. Proven track record for providing rapid stabilization to under-capitalized technology implementations. Superb relationship management skills in meeting with clinical leadership, listening to their key technology challenges, and then building a plan for addressing same, at the lowest possible cost.* Program Manage Technology Integrations for new Cedars-Sinai Strategic Partnership Sites-Host weekly project oversight meeting for Strategic Partnership Project Portfolio-Communicate project status, risks, and roadblocks to leadership-Collaborate with individual project managers to ensure successful integrations-Mentor project managers towards building consensus and aligning needed resources towards project milestones* New Site Discovery and Relationship Management-Build collaborative relationships with clinical leadership at new partnership sites-Oversee infrastructure and application discovery-Assess critical pain-points and provide near-term solutions to stabilize-Create broader technology integration project plan* Strategic Partnership Organizational Development-Collaborate with Information Technology Leadership Team to overcome organizational, technical, and cost barriers-Build standard cost templates for full technology integrations-Create runbook of repeatable practices for initial site go-live activities and full technology integrations

Greater Los Angeles Area

* Project Manage Implementation of Enterprise Applications including xMatters (Alerting and Incident Notification), HP Service Manager (Client Relationship Management) Solutions, and Connect IT (Auto-generated Incidents), High Incident Management Notification Tool (Web Based Custom), and uCMDB-Elicit and analyze all functional requirements from key stakeholders-Translate requirements into specification documents and oversee implementation-Guide development, infrastructure, testing, training, and full implementation of each product* Project Manage Technology Integrations for New Partnership Offices-Integrate new offices' Network, Active Directory, Email, and Technology Applications-Data Center moves and hardware refresh-Clinical Application Upgrades-Network, Hardware, Backup, and AntiVirus Stabilization -Security Remediations* Supervise Service Desk-Guide Service Desk to increase productivity, improve end-caller satisfaction, and align towards key organizational initiatives-Implemented Continuous Improvement Process and weekly retro of escalated incidents-Partnered with Service Desk leads to understand key barriers to success and eliminate them-Automate collection of key data metrics (First Call Resolution, Errors, and Quality) via SAP Business Objects Reporting-Revamp Knowledge Management Process* Business Stakeholder for IT Governance Suite of Enterprise Applications-Provide roadmap for maturing products to provide maximum organizational benefit-Oversee all requirements gathering, enhancements, and bug fixes for these applications

Greater Los Angeles Area

* Integral Member of the Change Team for two key projects, 1) Inpatient CS-Link Hospital-Wide Go-Live, and 2) Rollout of CS-Link to Community Physician Offices.-Review proposed technology changes for impacts, interdependencies, and risk-Guide the implementation of Epic EMR changes ensuring smooth rollout and no adverse impact-Query Epic EMR via Data Courier to confirm correct records are referenced in planned change-Receive custom Release Authorization (RA) code from Epic Technical Services team, review documentation for impacts, alert affected teams, present RA and discuss as a group in Change Control Board (CCB), manage implementation into production-Conduit between the application teams (builders) and information technology teams (implementers) for all Epic Electronic Medical Record (Epic EMR) software build changes-Provide Epic EMR support for security template related changes for all application team members-Oversee root-cause analysis process and resolution at CCB meetings-Run Infrastructure CCB meetings

Greater Los Angeles Area

* Management-Managed team of seven individuals whose responsibilities include card production, card activation, inventory, project reporting, and data analysis-Run weekly team meetings and daily flash meetings, when needed-Produced budget projections, labor expenses, and related financial reporting-Enacted quality control measures and related metrics* Business Analyst-Directed the development of Oracle's Siebel Customer Relationship Management (CRM) solution by translating program rules, operational enhancements, process improvements, and project objectives into actionable technical modules for development.-CRM development automations that resulted in hundreds of staff hours saved include: customer call logs, electronic application portal, application image transfer, and personalized card printing.-Authored design documents, use case scenarios, and project plans, to capture functional requirements and timeline for all new application development.

Greater Los Angeles Area

* Provided direct support for active directory, exchange, and server related issues and outages.

*Project Management Leader-Implemented Following Enterprise systems: anti-virus management, automated software deployment, OS patch management, and user-friendly web-based printing.-Led rollout of these systems to business units throughout North America.-Transferred from New York City to Los Angeles to lead West Coast desktop engineering initiative.-Collaborated to build a unified standard image for all PCs.

Greater Los Angeles Area

-Conducted field interviews with commuters gathering feedback on new signage improvements. -Synthesized results into formal memorandum submitted to department head for project approval. -Analyzed line identification methodology and served as point person for implementation of new standard.

Masters, Public Policy

Public Policy

Bachellors, Psychology