Technical Support Specialist
CurrentTier 1 Technical Support - - Assist with internal employee support and general office administrative tasks- Liaise with other IT personnel for ticket escalation and resolution- Perform application bug troubleshooting and diagnosis- Perform hardware (desktop/laptop/mobile device) troubleshooting and diagnosisBasic Systems Administration - - Create and maintain user logins and email accounts- Assist with system builds, upgrades and repairs- Security group management and deployment- Perform routine software and operating systems updatesBasic Software Testing - -Regularly perform software QA by reviewing documented requirements and designs, and conducting verification and validation tests-Conduct manual functional testing, regression testing, system integration testing, and support user acceptance testing- Report on testing activities with developers and management to track and report issues from discovery to resolutionClerical IT Responsibilities - - Perform data entry functions as needed- Document all issues and progress and maintain helpdesk response through phone and email- Record all support cases through support ticketing system- Maintain an updated record of IT inventory (e.g., phones, headsets, keyboards, mice, monitors, software and all related items)
