Customer Service Support Manager
Current
Oct 2023 - Present
AeroLeads people directory · profile
Eric Lachat Email & Phone Number
Customer Service Support Manager
at
OMEGA SA
1 work email found
@swatchgroup.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
Customer Service Support Manager
Location
Biel, Berne, Switzerland
Company size
Who is Eric Lachat? Overview
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Quick answer
Eric Lachat is listed as Customer Service Support Manager at OMEGA SA, a with 746 employees, based in Biel, Berne, Switzerland. AeroLeads shows a work email signal at swatchgroup.com and a matched LinkedIn profile for Eric Lachat.
Eric Lachat previously worked as Chef de Projet Mouvements at Omega Sa and Technical Manager at Swatch Group. Eric Lachat holds Federal Certificate Of Vocational Education As A Watchmaker, Watchmaking from Watchmaking School (Ecole D’Horlogerie Et De Microtechnique, Porrentruy, Switzerland).
Company email context
Email format at OMEGA SA
This section adds company-level context without repeating Eric Lachat's masked contact details.
{first}.{last}@swatchgroup.com
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AeroLeads found 1 current-domain work email signal for Eric Lachat. Compare company email patterns before reaching out.
Profile bio
About Eric Lachat
A highly motivated and result driven individual with a considerable experience in the watch industry including 12 years in Asia. Experienced in the management and development of a team. Worked intensively in developing and implementing new processes aiming at improving the efficiency and the quality of an operation
Current workplace
Eric Lachat's current company
Company context helps verify the profile and gives searchers a useful next step.
Omega Sa
9 roles
Eric Lachat work experience
A career timeline built from the work history available for this profile.
Chef De Projet Mouvements
Sep 2021 - Sep 2023
Technical Manager
- Responsible of the workshop operations within the Customer Service department, 16 different brands, 50’000 services per year ranging from prestige brands (Breguet, Blancpain, Glashutte, Harry Winston and Omega), high-mid range (Longines, Rado, Tissot, Certina, Mido, Hamilton) and entry range (Calvin Klein, Swatch)- Report directly to the Head of Customer Service- Management of a team of 60+ staff working on all operations in the servicing of a watch (diagnosis, polishing, water resistance restoration,movement service and quality check)- Implementation of different processes that helped improving turnaround time as well as the service quality delivered to our customers- Interviewing and assessment of potential staff- Setup of a career path for technical staff aiming at developing the career and retaining talents within the technical team
Apr 2013 - Oct 2020
Technical Manager
- Creation and implementation of working instructions aimed at increasing efficiency and quality in the watch servicing process- Reported directly to the Head of Customer Service- Tools and equipment management including inventory, orders, maintenanceand calibration- Participated in the design and setup of the service center in Swatch Group China located in Shanghai
May 2011 - Mar 2013
Customer Service Supervisor
- Monitoring of a workshop (14 watchmakers) including allocation of the work and team’s performance review- Training and assessment of watchmakers- Creation and implementation of working instructions aimed at increasing efficiency and quality in the watch servicing process
Sep 2009 - May 2011
Technical Support
- Setup of service centers in Omega Flagship Stores in Beijing (5 stores) includingfloorplan review, tools and equipment order and setup- Training and assessment of watchmakers- Customer complaints handling
Feb 2007 - Sep 2009
Watchmaker
- Servicing of Omega watches from simple mechanical up to complicated calibers such as chronographs as well as vintage watches
Feb 2006 - Jan 2007
Quality Assurance Watchmaker
- Quality control (TQ1) certification done in ARIAQ Switzerland- Analyze of quality problems and establishment of corrective actions- Entry control of all types of watch components- Visit and audit of suppliers
Jun 2003 - Jan 2006
Watchmaker
- Servicing of Omega watches from simple mechanical up to complicated calibers such as chronographs as well as vintage watches
Aug 2001 - Jun 2003
Team & coworkers
Colleagues at OMEGA SA
Other employees you can reach at omegawatches.com. View company contacts for 746 employees →
AA
Altair Avp
Colleague at Omega SaParis, Île-De-France, France
View →
汤
汤明渊
Colleague at Omega SaHongkou District, Shanghai, China
View →
HH
Hlayisani Hlayisani
Colleague at Omega SaJohannesburg, Gauteng, South Africa
View →
ES
Ezequiel Santos
Colleague at Omega SaParauapebas, Pará, Brazil
View →
IS
Isabela S. Gonzalez Contreras
Colleague at Omega SaMiami-Fort Lauderdale Area, United States
View →
JM
Joseph Mwale
Colleague at Omega SaNdola, Copperbelt Province, Zambia
View →
FB
Francois Battmann
Colleague at Omega SaParis, Île-De-France, France
View →
AH
Anthony H.
Colleague at Omega SaBiel, Berne, Switzerland
View →
RV
Ricardo Vuolbene
Colleague at Omega SaGreater Madrid Metropolitan Area, Spain
View →
DM
Douglas Martins Martins
Colleague at Omega SaParauapebas, Pará, Brazil
View →
Altair Avp
Colleague at Omega SaParis, Île-De-France, France
View →
汤
汤明渊
Colleague at Omega SaHongkou District, Shanghai, China
View →
HH
Hlayisani Hlayisani
Colleague at Omega SaJohannesburg, Gauteng, South Africa
View →
ES
Ezequiel Santos
Colleague at Omega SaParauapebas, Pará, Brazil
View →
IS
Isabela S. Gonzalez Contreras
Colleague at Omega SaMiami-Fort Lauderdale Area, United States
View →
JM
Joseph Mwale
Colleague at Omega SaNdola, Copperbelt Province, Zambia
View →
FB
Francois Battmann
Colleague at Omega SaParis, Île-De-France, France
View →
AH
Anthony H.
Colleague at Omega SaBiel, Berne, Switzerland
View →
RV
Ricardo Vuolbene
Colleague at Omega SaGreater Madrid Metropolitan Area, Spain
View →
DM
Douglas Martins Martins
Colleague at Omega SaParauapebas, Pará, Brazil
View →
1 education record
Eric Lachat education
-
Watchmaking School (Ecole D’Horlogerie Et De Microtechnique, Porrentruy, Switzerland)
FAQ
Frequently asked questions about Eric Lachat
Quick answers generated from the profile data available on this page.
What company does Eric Lachat work for?
Eric Lachat works for OMEGA SA.
What is Eric Lachat's role at OMEGA SA?
Eric Lachat is listed as Customer Service Support Manager at OMEGA SA.
What is Eric Lachat's email address?
AeroLeads has found 1 work email signal at @swatchgroup.com for Eric Lachat at OMEGA SA.
Where is Eric Lachat based?
Eric Lachat is based in Biel, Berne, Switzerland while working with OMEGA SA.
What companies has Eric Lachat worked for?
Eric Lachat has worked for Omega Sa and Swatch Group.
Who are Eric Lachat's colleagues at OMEGA SA?
Eric Lachat's colleagues at OMEGA SA include Altair Avp, 汤明渊, Hlayisani Hlayisani, Ezequiel Santos, and Isabela S. Gonzalez Contreras.
How can I contact Eric Lachat?
You can use AeroLeads to view verified contact signals for Eric Lachat at OMEGA SA, including work email, phone, and LinkedIn data when available.
What schools did Eric Lachat attend?
Eric Lachat holds Federal Certificate Of Vocational Education As A Watchmaker, Watchmaking from Watchmaking School (Ecole D’Horlogerie Et De Microtechnique, Porrentruy, Switzerland).
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