Eric Lacher Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

Coordinated between managers, vendors and customers, facilitated clear communication to achieve application implementation for time reporting to a fixed deadline. ● Oversaw Apptio Targetprocess implementation for time tracking to report billing for chargeback.● Managed requirements gathering documentation.● Established detailed testing plans, including UAT, functional and end to end, covering API, data sync, off cycle and UI.

Foster City, California, Us

Foster City, California, Us

IT Technical Program Manager managing data storage migration● Coordinate end user data migration project, identify and triage blockers.● Facilitate process definition, aligning stakeholders, systems and users to remove pain points within the business process. Manage timelines and remove blocking issues.● Support IT with sprint management and prioritization of tasks● Work with cross functional teams to coordinate change control and security updates

Minneapolis/St. Paul, Minnesota, Us

Senior Program Manager responsible for vehicle registration program, including managing proprietary software releases, interfacing with multiple stakeholders, government agencies and vendors, mitigating risks and developing schedules in support of manufacturing processes.● Providing team leadership and direction through establishment of regular meetings, defining processes for deployment and reporting on status.● Present senior management with product road maps and reports in support of change management, software development, customer support and resource allocation.● Transitioned site assessment procedures to align with development and increase efficiency of intake process.● Evaluated and recommended customer support ticketing process to capture known issues and develop knowledge base.

San Jose, California, Us

Analyst with extensive enterprise project management experience with various Fortune 500 companies. Including : designing systems and processes to increase efficiency and scale. Working cross functionally, in support of core business teams (Sales, Marketing, Customer Support, Finance, etc.) while working closely with members of the Product, Engineering, and other IT teams.

San Francisco, California, Us

Supported Supply Chain and Inventory domains, defined and documented retail requirements, reviewed and coordinated design with technical counterparts. Implemented improved workflow processes and guided end user through functional change management.

Bangalore, Karnataka, In

Consultant supporting domestic and international retail in delivery of task level instruction for retail systems improvements and new projects to support business growth. Lead process mapping, review and documentation, requirements definition and gap analysis and solution recommendations for stakeholders.

Bangalore, Karnataka, In

Specializing in Oracle Retail Merchandising System (ORMS). Extensive practical understanding of inventory management, replenishment and foundation data in the retail/grocery industry. Author Business Documentation including the following: Business Requirement Documents, Gap Resolution Documents, Functional Specifications, Test Scripts, and Business Scenarios. Lead facilitation and strategic discussions. Ensure technical and functional designs meet business requirements. Key projects:Conduct functional analysis for foundation data, as well as, cost and deals for tier two retail client.Managed resolution of client feedback to gain acceptance and approval for functional requirements documentation.Defined data cleansing requirements for data migration from legacy system to Oracle Retail System, including data mapping.

Documented and presented research and analytical results and documented business processes. Conducted UAT, defect capture and resolution. Defined and documented process, procedure and systemic changes to increase efficiency while maintaining accuracy.

Operated independent marketing communication and graphic production business providing strategic advertising solutions. Defined and managed budgets and schedules with vendors for production of print ads, trade show materials, identity materials, direct mail and brochures. Integrated new branding design across full line of packaging, creating solutions for unique situations. Designed and produced logos, packaging, distribution collateral and POP displays. Key projects:Prepared images and graphics for annual promotional catalog with a production budget of $1MUpdated all packaging to align with new logo and identity system for client with 500+ SKUsMaintained website graphic content for international distribution client with 13+ product lines

Defined requirements for initial set up and subsequent management of office system for industrial bindery operations including bookkeeping, payroll, AR/AP and filing. Pioneered new processes and procedures where no standards previously existed. Sought opportunities for enhanced customer and vendor relations through faster response. Conducted thorough industry analysis through data bases, existing history and surveys. Completed marketing report with summary, projections and recommendations. Identified opportunities and formulated plan of action based on market report. Developed time line schedule for yearly, quarterly and monthly breakdown.