Eric Lai Email & Phone Number

Chengdu, Sichuan, China

As a Market Manager, Managing Chengdu 2 stores of 900m annual sales with 800 staffs, to take direct charge of every aspect of the market business, including but not limited to:1. Plan and execute local business strategy to improve both sales and profit, operation productivity, customer service, and brand penetration2. Manage store operation standard and coordinate all subordinate departments to achieve retail excellence3. Responsible for the promotion of online shoppable tools to… Show more As a Market Manager, Managing Chengdu 2 stores of 900m annual sales with 800 staffs, to take direct charge of every aspect of the market business, including but not limited to:1. Plan and execute local business strategy to improve both sales and profit, operation productivity, customer service, and brand penetration2. Manage store operation standard and coordinate all subordinate departments to achieve retail excellence3. Responsible for the promotion of online shoppable tools to achieve online sales goal4. Managing multiple functions to secure our service standard to improve our customer satisfaction5. Managed the design and implementation of global 1st supply chain system integrated online and offline6. Running local marketing campaign and joint promotion with 3rd parties to explore the out-of-store business opportunity e.g. Bank and payment platform cooperation, Pop-up store with local landlords7. Initiated different incentive scheme cooperating with HR and Finance8. 1st person-in-charge of P&L's budget and deliverable Show less

Eastern China

As a Market Head of Jiangsu and Anhui, to overall in charge of every aspect of the business with 400 stores, including but not limited to:1 plan and execute strategically to improve profitability and efficiency throughout company’s operation2 manage the day to day operation and coordinate all subordinate departments to achieve sales and profit budget3 Lead new store development team to complete the new store network planning and implement the new store expansion… Show more As a Market Head of Jiangsu and Anhui, to overall in charge of every aspect of the business with 400 stores, including but not limited to:1 plan and execute strategically to improve profitability and efficiency throughout company’s operation2 manage the day to day operation and coordinate all subordinate departments to achieve sales and profit budget3 Lead new store development team to complete the new store network planning and implement the new store expansion accordingly4 supervise the portfolio team to better maintain the relationship with current landlords and complete the contract renew for existing stores5 develop marketing activities with various of 3rd parties e.g. pay platforms, banks, colleges, and landlords to drive sales and brand image6 in charge of budgeting and P&L7 ensure compliance with head office policies Show less

Eastern China

Directly supervise 10+ area managers to manage the business of more than 130 stores with around RMB 600-800 millions annual sales in Southern Jiangsu and then Zhejiang Province

Eastern China

1. Manage the stock replenishment and demand planning through two distribution centers to support more than 380 stores with annual sales of RMB 4.5 billions2. Store Auto Replenishment System’s design and implementation3. Two new distribution centers replenishment system setup

Southern China

1. Lead the operation team in a 13,000 square meters distribution center to handle more than 4,000 SKUs received from 300 suppliers and dispatch to 200 stores2. Participate a number of system’s design and implementation e.g. new WMS, Barcode Tracking System, RF picking & Stocktake3. Help distribution center of Watsons Malaysia to implement IT solution

Head Office

1. Assist with Supply Chain Director to relocate the distribution center in Southern China2. Manage the new distribution center’s set up in Eastern China