Eric Langill Email & Phone Number

Research and resolve executive level customer and regulatory inquiries. Communication with customers and third parties to thoroughly understand their inquiries and determine the root cause of their complaint in order to address their concerns and establish clear expectations of the executive resolution process. Deliver to customers and appropriate third parties thoroughly researched and accurate resolutions within corporate and federal compliance guidelines while offering secondary solutions and follow up for additional concerns. Additional internal analytics communicated to appropriate lines of business to identify patterns and trends contributing to specific customer escalations. Provide guidance on mitigating risk for both the customers and Wells Fargo and provide recommendations to offer restitution or remediation to customers if applicable. Performed second level peer review of outgoing executive correspondence to ensure the accuracy of the team members research, the quality of their response, and their adherence regulatory compliance.

Des Moines, Iowa Area

Responsibilities include: Review of initial loan application packet for file quality prior to submission to underwriting for initial approval. Communicate with borrowers, appropriate third parties, and sales associates to set expectations and detail the Wells Fargo HARP refinance process to all relevant parties.Review and gather all necessary conditions and stipulations conditioned by the Underwriting team and work with all resources and third parties to deliver on set expectations and meet established deadlines.

Des Moines, Iowa Area

Responsibilities include: Review incoming refinance application data for quality submissions and verification of required documents prior to routing to home loan processing. Conducted final analysis of application documents in preparation for funding. Verifying receipt of and correct completion of closing documents and wire transfers. Ensured proper compliance and RESPA guidelines regarding right of rescission policies for primary residences.

Boone, Ia

Responsibilities include: Assisted in designing and executing menu for an innovative local area bar and grill, oversaw hiring and training core kitchen staff including management, implemented human resource and conflict resolution practices. Responsible for ROI through ordering food, managing food cost, waste, and labor cost.

Lake Elmo, Mn

Responsibilities include: preparing daily baking items and specialty orders, oversaw and managed inventory, able to work independently of supervision across overnight hours.

Woodbury, Mn

Responsibilities include: coordination of on and offsite catering events as well as supervising staff at offsite locations.

Bachelor'S Degree, History

Bachelor'S Degree, Art History, Criticism And Conservation