Eric Laundree Email & Phone Number

United States

Addison, Texas

Addison, Texas

Dallas / Fort Worth, Tx

Responsible for all critical business processes and strategies for collections and recovery initiatives, including the on-boarding and service provider oversight on a network of 12+ vendor relationships. Manage $8MM+ annual operating budget and assist in creation and execution of collections roadmap and strategic vision

Plano, Tx

Lead team of 80+ FTE, with 4+ Unit Manager direct reports. Appointed as critical process owner, responsible for documenting and tracking risk activities with mitigation plans to ensure adequate oversight and controls were on place. Tracked and managed metrics and provided coaching to managers/associates. Oversee quality and customer experience metrics. Promoted a continuous culture of improvement activities, including identifying and driving process improvements that delivery low cost, high quality results. Collaborated with others across multiple departments and lines of business to analyze current business works flows with intent to delivery year over year cost savings initiatives. Manage staffing, forecasting and financial budgets.

Plano, Tx

Managed all aspects of vendor relationship, including but not limited to budget, compliance, monitoring and site audits. Delivered on key initiatives that drove year over year cost savings, along with proactively identifying and mitigating risk. Developed and managed to set of strategic KPI’s and implemented key processes that promoted well managed principals.

Mclean, Va

Responsible for online digital agenda that focused on driving customer engagement and satisfaction in online offerings within online banking platform. Partnered with various lines of business and outside vendors in product definition and implementation. Designed solutions integrating feedback from internal business owners and consumers, while maintaining alignment with broader enterprise strategies. Served as intent lead for new capabilities and enhancements, balancing customer need/experience with business intent.

Irving, Tx

Oversee multiple unique departments within the online banking segment (30+ FTE)with duties including: hiring, call center capacity planning, business planning and served as process owner, as well as liaison to online banking vendor partners. Lead integration efforts during bank merger/acquisition.

Tampa/St. Petersburg, Florida Area

Responsible for leading team of 15 – 20 FTE in a fast paced environment, focusing on compliance and results while providing world class service. During tenure in role increased associate efficiency and effectiveness metrics by over 20%. Facilitated advanced call skills training, and participated in process improvement initiatives.

Bachelor Of Science (Bs), Business Administration

Associate Of The Arts, Finance

General Education