Eric Lehmkuhl Email & Phone Number

Sacramento, California Area

Investor buyouts and tracking. . Sub servicer oversight. Reconciliation of investor purchase’s. Service release process oversight. . Post-closing remediation. . Year-end/monthly investor accounting and pipeline management.. State audits quarterly/yearly. .Escalations: interim servicing, Branch level, sub serving loan level and data integrity.. First level management duties. . Front line support and productivity management. . Interim servicing scorecard… Show more Investor buyouts and tracking. . Sub servicer oversight. Reconciliation of investor purchase’s. Service release process oversight. . Post-closing remediation. . Year-end/monthly investor accounting and pipeline management.. State audits quarterly/yearly. .Escalations: interim servicing, Branch level, sub serving loan level and data integrity.. First level management duties. . Front line support and productivity management. . Interim servicing scorecard for front line employee’s and success coaching.. Call monitoring . Email quality control for front line employees. . Employee interviewing and hiring. . New hire onboarding within the department.. Daily remote bank deposits (interim servicing checks and online payments) SystemsEncompass, black night servicing platform, ShoreTel, Panni check scanner, Show less

California

 Coach and motivate others to meet goals and side by side training.  Held responsible for 31 associates and 4 Team managers production Daily/Monthly  Facilitate workshops/development labs onsite or by travel Monitor customer interactions with associates and coach to proficiency Deliver critical updates to associates in order to insure compliance on a daily basis Access daily reporting and identify opportunities focusing on overall improvement Quality/Call… Show more  Coach and motivate others to meet goals and side by side training.  Held responsible for 31 associates and 4 Team managers production Daily/Monthly  Facilitate workshops/development labs onsite or by travel Monitor customer interactions with associates and coach to proficiency Deliver critical updates to associates in order to insure compliance on a daily basis Access daily reporting and identify opportunities focusing on overall improvement Quality/Call Monitoring Facilitate daily team huddles Procedure training  On the job training (home retention applications) new hires. Weekly team meetings focusing on new servicing requirements policies and procedures, (CFPB, OCC) Scorecard reinforcement/strategy and forecasting. Corporate card holder. CASE MANAGEMENT PROCESS SUPPORT II, DSCR Modify Home Loans Bankruptcy loss mitigation  Postpone Sales Dates Handle Escaladed Complains (Attorney General, OCC, BBB, and executive complaints for bank of America)  Data Entry Attended Advocacy/outreach events out of state Phoenix, AZ and Chicago IL Trained/Re deployed 230+ associates for the new CRM Roll-Out (Nosecone Mortgage 101 class, and Phase 3 CRM). Norfolk, VA Expert in all SFO, HFI, and FNMA default loans NON delegated or limited delegation. Inbound/Outbound Calls Side by side training  Exceptional skills in the following programs: I series, LPS, LAFA, Home saver, Home base, ILA, Flood Cert, Lamp, I portal, SRM, EPW, Speed pay, Fannie Mae modification analysis, Lotus notes, Modification analysis, LMA, excel, word, Siebel, TS2, LMA, CRM tool, Aspect, Empower, cagonos, service repot manger.COLLECTOR Foreclosure Postponements Data Entry Inbound/Outbound Calls Program skills in I series, LPS, LAFA, Home Saver, Home Base Side by side training Show less

Northridge, Ca

 Handle all types of subrogation claims Negotiated liability claims with insurance adjusters Settled 95% of all Workman Comp claims Handle all data entry from imputing, tracking, adding new claims Collected Med Pay reimbursements Efficient in collecting for bodily injury claims Managed phone system for incoming and outgoing calls Cubs, Word, QI/people locator, Skip tracing, filing. Mortgage claims (i.e. property damage flood) Experienced in… Show more  Handle all types of subrogation claims Negotiated liability claims with insurance adjusters Settled 95% of all Workman Comp claims Handle all data entry from imputing, tracking, adding new claims Collected Med Pay reimbursements Efficient in collecting for bodily injury claims Managed phone system for incoming and outgoing calls Cubs, Word, QI/people locator, Skip tracing, filing. Mortgage claims (i.e. property damage flood) Experienced in Arbitration Show less

Westlake Village, Ca

 Making sure all collectors onsite are properly trained Organized and prepared monthly floor meetings In charge of calculating all daily revenue from each collector Maintain phone systems and call logs Improve job productivity by creating cost effective incentives Handle all evaluation forms for new employees for up to 90 days of hire Updating and implementing all training material and programs Generating Revenue Reports (monthly, weekly, and… Show more  Making sure all collectors onsite are properly trained Organized and prepared monthly floor meetings In charge of calculating all daily revenue from each collector Maintain phone systems and call logs Improve job productivity by creating cost effective incentives Handle all evaluation forms for new employees for up to 90 days of hire Updating and implementing all training material and programs Generating Revenue Reports (monthly, weekly, and quarterly) Managed 12 to 15 employees: Handled all training, scheduling, phone etiquette, system programs, workload Show less

Westlake Village, Ca

Negotiated liability claims with insurance adjusters Successful at collecting 90% subrogated insurance claims Handle all outside callsData Entry, Customer Claims, Revenue Reports Collect One, Word, QI/people locator, Skip tracing, filing, and faxing