Eric Lichtenstein Email & Phone Number

New York, New York, United States

New York City Metropolitan Area

New York, New York, United States

New York, Ny

Independent confections company specializing in gourmet desserts for corporate and private events; Develop and create all recipes, execute all baking by handDesigned custom logo, brand identity and packaging concept Interface with all customers, create individual proposals for each client's need and budgetPrepare food cost analysis, manage profit margin and monitor inventoryEstablish and maintain vendor relationships to ensure consistent quality and product delivery

Oversaw the logistics prior to, during and following events to ensure they run efficiently and smoothly

Supervised front house/back house operations for high volume New York DelicatessenBuilt Catering operation, including sales, menu planning and order execution, resulting in 100% increase in salesDeveloped Marketing program through website redesign, e-mail blasts, local advertising and tasting appointmentsManaged employee relations encompassing staff recruitment, training, scheduling and payrollResponsible for daily cash flow, safe reconciliation, sales reports and all bank depositsEnsured the integrity of restaurant operations through excellence in customer relations

Established Guest Services Manager position at a financial services firm of 100 employees reporting to the COO Responsible for the GS department including daily kitchen operations, conference center function, employee lunch program and department staffSuccessfully created and managed operating budget, forecasted annual expenditures resulting in a minimum budget savings of 10% each monthTrained, developed and managed GS staff; Created and implemented GS training manual for business continuityDeveloped all department operations including ordering, inventory management, conference room setups and all kitchen processes and procedures to maintain efficiencySecured various vendors and caterers to provide a variety of healthy, tasty, high quality and budget conscious food and beverage options to align with company wellness initiatives

Conceptualized, planned and executed all events including seasonal previews, product launches and in-store events, both corporate and with retail partnersActed as liaison to outside PR agency: pulled samples, edited press releases, updated product informationStrategically planned and facilitated purchase of all print, online and out-of-home media Planned and managed $2.5 million annual Marketing department budgetResearched opportunities to further elevate the brand through added value, charity involvement and sponsorships

Bs, Hotel Restaurant Travel Administration

Isenberg School of Management BS, Hotel Restaurant Travel Administration

Hospitality Administration/Management

Canberra, Australia School of Hotel Restaurant Management (affiliate of Cornell University)

Diploma, General Studies

Education record