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Eric Lima Email & Phone Number
Especialista em Melhoria Contínua - CX
at
Concentrix
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Especialista em Melhoria Contínua - CX
Location
São Paulo, Brazil
Company size
Who is Eric Lima? Overview
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Quick answer
Eric Lima is listed as Especialista em Melhoria Contínua - CX at Concentrix, a with 174924 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Eric Lima.
Eric Lima previously worked as Senior Customer Excellence Analyst at Nubank and Customer Excellence Analyst at Nubank. Eric Lima holds Civil Engineering from Faculdades Metropolitanas Unidas.
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Email format at Concentrix
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Concentrix
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Profile bio
About Eric Lima
Entusiasta de produtos digitais com mais de quatro anos de experiência na área de customer experience. Tenho como missão entender as dores dos clientes e como resolvê-las proporcionando experiências incríveis e encantadoras através de produtos que entreguem grande valor para os clientes do Nubank, a maior fintech da América Latina. Sou apaixonado por descobrir e validar novas soluções que atendam às necessidades e expectativas dos clientes, e que gerem valor para o negócio. Tenho expertise em gestão de produtos digitais, extração e manipulação de dados, metodologias ágeis, acompanhamento de indicadores operacionais, relatórios de voice of customer, gerenciamento de backlog, acompanhamento de roadmap e criação e documentação de fluxos de atendimento.
Listed skills include Microsoft Excel, Microsoft Word, Powerpoint, Outlook, and 8 others.
Current workplace
Eric Lima's current company
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Concentrix
6 roles
Eric Lima work experience
A career timeline built from the work history available for this profile.
Senior Customer Excellence Analyst
CurrentDiscovery para novos produtos, gerenciamento de projetos, priorização de backlog, relatórios de voice of customer, extração e manipulação de dados para tomada de decisão, criação e documentação de fluxos de atendimento, atendimento ao cliente e acompanhamento de indicadores (KPIs) de operação, fluxos e ações anti-fraude, criação e aplicação de treinamentos, atendimento especializado para clientes alta renda, monitorias de qualidade e suporte a agencias externas, discovery e testagem de novos canais de atendimento (URA, Whatsapp, Atendimento via video)
Dec 2020 - Present
Customer Excellence Analyst
Current
Nov 2019 - Present
Consultor Júnior
Pesquisas de mercado para clientes nacionais e internacionais visando redução de custos ou expansão operacional, análises qualitativas, quantitativas e filtragem de imóveis adequados ao perfil do cliente, visita a imóveis e negociação de contratos, prospecção de novos clientes e desenvolvimento de novos negócios
Nov 2018 - Nov 2019
Estagiário
Dplan2 Engenharia Construtiva
Sep 2017 - Aug 2018
Assistente De Contabilidade
Nov 2014 - Mar 2018
Team & coworkers
Colleagues at Concentrix
Other employees you can reach at concentrix.com. View company contacts for 174924 employees →
AK
Aniket Kumar Pathak
Colleague at ConcentrixRanchi, Jharkhand, India
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JH
Jude Hill
Colleague at ConcentrixSt Petersburg, Florida, United States
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DF
Daniel Florito
Colleague at ConcentrixPhilippines
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PK
Pradeep Kumar
Colleague at ConcentrixDelhi, India
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CM
Charry Mae P.
Colleague at ConcentrixAntipolo, Calabarzon, Philippines
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KA
Karen Anne Varron
Colleague at ConcentrixQuezon City, National Capital Region, Philippines
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RD
Rajib Dutta
Colleague at ConcentrixKolkata, West Bengal, India
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MA
May Andrade
Colleague at ConcentrixLondon, England, United Kingdom
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NN
Nishtha Nishtha
Colleague at ConcentrixGurugram, Haryana, India
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SK
Sagar Kumar Panda
Colleague at ConcentrixVishakhapatnam, Andhra Pradesh, India
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Aniket Kumar Pathak
Colleague at ConcentrixRanchi, Jharkhand, India
View →
JH
Jude Hill
Colleague at ConcentrixSt Petersburg, Florida, United States
View →
DF
Daniel Florito
Colleague at ConcentrixPhilippines
View →
PK
Pradeep Kumar
Colleague at ConcentrixDelhi, India
View →
CM
Charry Mae P.
Colleague at ConcentrixAntipolo, Calabarzon, Philippines
View →
KA
Karen Anne Varron
Colleague at ConcentrixQuezon City, National Capital Region, Philippines
View →
RD
Rajib Dutta
Colleague at ConcentrixKolkata, West Bengal, India
View →
MA
May Andrade
Colleague at ConcentrixLondon, England, United Kingdom
View →
NN
Nishtha Nishtha
Colleague at ConcentrixGurugram, Haryana, India
View →
SK
Sagar Kumar Panda
Colleague at ConcentrixVishakhapatnam, Andhra Pradesh, India
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1 education record
Eric Lima education
FAQ
Frequently asked questions about Eric Lima
Quick answers generated from the profile data available on this page.
What company does Eric Lima work for?
Eric Lima works for Concentrix.
What is Eric Lima's role at Concentrix?
Eric Lima is listed as Especialista em Melhoria Contínua - CX at Concentrix.
Where is Eric Lima based?
Eric Lima is based in São Paulo, Brazil while working with Concentrix.
What companies has Eric Lima worked for?
Eric Lima has worked for Concentrix, Nubank, Newmark Knight Frank - Brasil, Dplan2 Engenharia Construtiva, and Wjr Assessoria Contabil E Tributaria.
Who are Eric Lima's colleagues at Concentrix?
Eric Lima's colleagues at Concentrix include Aniket Kumar Pathak, Jude Hill, Daniel Florito, Pradeep Kumar, and Charry Mae P..
How can I contact Eric Lima?
You can use AeroLeads to view verified contact signals for Eric Lima at Concentrix, including work email, phone, and LinkedIn data when available.
What schools did Eric Lima attend?
Eric Lima holds Civil Engineering from Faculdades Metropolitanas Unidas.
What skills is Eric Lima known for?
Eric Lima is listed with skills including Microsoft Excel, Microsoft Word, Powerpoint, Outlook, Public Relations, Custom Facebook Pages, Strategic Planning, and Windows.
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