● Gathered and documented business and technical requirements to enable third-party billing for Alberta clinics.● Designed and implemented a new suite of billing software using the .NET framework and VB language on MS Access and MySQL backends, enhancing billing processes and accuracy.● Wrote and managed complex SQL queries for forms and reports.● Automated claim submission processes using various automation tools including AutoIT● Setup virtual support tools using VNC, TeamViewer, and Awesun.● Composed documentation regarding system design, test cases and testing coordination.● Provided continued support for defects and new enhancements, troubleshooting issues and implementing improvements to optimize software performance.

● Coordinated IT’s full time equivalents (FTE) and contractor activities with the Finance team, to ensure accuratedetails are communicated in a timely manner to the leadership team.● Managed IT’s staffing activities including recruitment, onboarding, performance reviews, and training.● Coached and mentored IT members on career growth opportunities and personal development.● Transformed HR processes through automating many manual processes and leveraging Sharepoint to facilitatefeedback collection resulting in a 300% increase in efficiency.● Initiated wellness initiatives to promote team well-being and empowerment.● Utilized Power Query, Power BI, and MicroStrategy for reporting metrics.● Developed a contracts management database using MS Access, VBA and SQL.

● Managed team members' duties, setting work expectations, and conducting performance reviews.● Coached team members and helped them build confidence through engaging in timely performance evaluations.● Developed training materials for supervisors as part of the Branch Employee Engagement Committee, which addressed improving growth for the branch.● Led the development of a Technology Investment Roadmap for CRIM, which aligned with IT’s initiatives and business goals.● Managed multiple projects, including Records Retention rollout and records disposition programs, and delivered results in a timely manner.● Coordinated and delivered sensitive change management communications to various levels of business units.● Raised urgent and/or sensitive issues to the leadership team pertaining to the Records Management department and provided recommendations.● Led numerous applications replacement projects including OCC’s administrative application.● Determined existing Key Performance Indicators (KPIs) and presented success metrics at the Enterprise Performance Management initiative.

● Managed team members' duties, setting work expectations, and conducting performance reviews.● Partnered with various City departments to understand their operational needs and aligning IT services to enhance customer service and streamline business processes.● Collaborated with different technical teams to deliver services and manage demand for internal customers.● Managed customer expectations and maintained communication with vendors to ensure business needs alignment.● Managed several projects outside of the scope of the project management office.● Facilitated the creation of business cases and contributed to departmental strategic planning initiatives.● Led the creation of governance committees and contributed to the development of departmental Technology Investment Roadmaps.● Provided coordination support for Business Relationship Managers.● Leveraged data visualization tools to support work duties such as Tableau, Google Sheets, Excel, Access, APEX● Oversaw team activities and incident or request intake using BMC Remedy softwarePortfolios supported:● Urban Planning and Development● Fire Rescue Services including 911 Fire● Citizen Services Recreation and Attractions● Office of the City Manager● Office of the City Auditor

● Led development efforts for outbreak management projects, collaborating with business analysts and users to define requirements and technical specifications.● Established quality standards and validation techniques to ensure the accuracy and functionality of auditing software and systems, including the documentation of test plans.● Managed the development of several high-profile applications for Public Health, demonstrating strong verbal and written communication skills while responding effectively to changes and requests during outbreaks.● Fostered strong relationships with teammates and project members to facilitate collaboration and project success.● Demonstrated analytical problem-solving skills through system analysis and support, exhibiting leadership qualities in managing complex challenges.● Conducted client communication for various purposes including business requirements, Privacy Impact Assessments (PIA), UI design discussions, issue resolution, and project planning.● Contributed to 24-hour on-call duties for clinical applications, maintaining continuous support and functionality.

● Conducted research on effective factors that create adaptive mobile learning environments.● Developed a iOS based platform that allowed multiple iPhone devices and users to collaborate using a virtual whiteboard to demonstrate adaptive mobile learning environment as part of thesis.● Researched and learned programming methods using XCode, iPhone SDK, Cacao and Core Foundation Frameworks.● Presented adaptive mobile learning environment thesis at WiCom 2010 conference in Chengdu, China.

● Consulted with system users and project planners to analyze user requirements and specifications.● Designed and developed various SCADA (Supervisory Control and Data Acquisition) software products using C++/SQL and Sybase backend, including a historical data reporting tool● Commissioned systems onsite and conducted site acceptance testing.● Provided ongoing customer support for commissioned systems, addressing technical issues and ensuring client satisfaction.● Composed User Interface and Software Design documents based on user requirements.● Composed product and testing documentation, facilitating the implementation, testing and maintenance of software solutions.● Contributed to 24-hour on-call duties for live applications, maintaining continuous support and functionality.