Client Services Level 2
CurrentRespond to requests for technical assistance in person, via phone, or electronically. Diagnose and resolve technical hardware and software issues in a timely fashion. Advise clients of appropriate action. Log all help desk interactions and redirect to appropriate resource. Support client network, maintain client system, applications, security, and network configurations. Troubleshoot network performance issues. Recommend upgrades, patches and new applications and equipment. Provide technical support and guidance to users. Rely on extensive experience and judgment to help plan and accomplish accomplish.