Eric Lundgren Email & Phone Number

Michigan, United States

• Oversee the daily operations of nine storage facilities in Michigan. Monitor staff performance and procedural compliance, vendor relations, and researched/resolved any facility maintenance or service issues.• Recruits, hires, coaches and retains an engaged team of managers by demonstrating initiative and leading by example. Participates in weekly conference calls to discuss district performance with management staff and set weekly goals. Leads monthly meetings to review company initiatives and district performance (merchandise sales, occupancy, move-ins and past due accounts). Engages with staff through role-playing to improve performance and assisted customers to better demonstrate effective sales and service techniques. • Ensures that team members demonstrate sales-focused and customer-centric behaviors when interacting with customers to determine customer requirements and provide storage and asset protection options tailored to each client’s needs and budget, including up-sales of packing and storage materials available on-site. • Administers regular property audits, ensuring properties are safe and met company operational standards. Manages payroll, repair and maintenance and expense budgets and P&L statements. Monitors monthly facility maintenance and repair budgets, and negotiated service and repair pricing with vendors. • Conducts annual employee performance reviews with an emphasis on encouraging employee progress and growth. Analyzes labor hours and schedules personnel to ensure appropriate staffing levels during peak periods or during absences.

Southfield, Mi

• Responsible for daily management of the provider network within Rural Michigan. • Responsibilities include recruitment and daily management of provider network, complaint investigation and resolution, and outreach and education related to access and utilization of services.• Manage network of more than 40 providers to ensure that performance criteria is being met.• Recruit and negotiate with provider network to meet budgeted costs. Have successfully reduced budgeted costs by over $12,000 in the 4th Quarter of 2017.• Regularly meet and work with providers to address issues and concerns raised by the providers, including payment and billing issues, trip volume, service area, and credentialing requirements and specifications.• Perform vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State and Local regulatory standards.• Complete investigations on level of service, potential fraud and abuse based on available billing and trip data.

Sterling Heights, Mi

• Oversee daily operations of four restaurants. Responsible for maintaining operational brand standards and food safety requirements.• Responsible for profitability of restaurants by ensuring that food, paper, and labor costs are within franchise budgetary parameters. Achieved these goals by daily restaurant reviews with the restaurant manager to ensure food orders are accurate, food inventories are completed, and staffing levels meet the needs of the individual restaurants.• Work with restaurants to improve daily operations and increase sales. Monitor restaurant teams’ performances and procedural compliance. Communicate with vendors in order to resolve any maintenance or service issues. • Hire, coach, and train four restaurant teams. Utilize a variety of methods to recruit new hires. Conduct individual and team training sessions to help develop team members and to reinforce brand standards. Lead bi-weekly meetings with restaurant owner and managers to discuss areas of opportunity in regards to restaurant performance and standards compliance.

Michigan

• Conduct audits at 116+ restaurants and support restaurant performance in a value-added manner by reinforcing all operational procedures and standards during on-site visits. Examine sales and performance data to build upon successes or target specific areas requiring change.• Communicate with operations, restaurant owners and or managers/supervisors by relaying relevant information on the restaurant performance; review key business drivers (average sales, speed of service, training, guest feedback) with owners/manager to define new areas of opportunity and develop SMART (Specific/Measurable/Attainable/ Realistic/Time Bound) action plans. Schedule regular follow-ups to review process improvements and make adjustments as needed. • Work in conjunction with restaurant teams to source and implement specific improvements to individual restaurant operations, performance and profitability. Improved service, sales, and customer retention by executing strategic directives - position charts, management availability/oversight, product placement and team member engagement/focus. • Collaborate with the business development manager, restaurant owners and/or managers to discover ways to improve individual restaurant performance through open communication and human resource optimization/best practices. • Coach and train restaurant teams in new products, equipment and procedures / standards. Expand on product research and development processes to educate staff and drives sales / promotions, control product cost/shrinkage, and enhance food and operational safety. Work with staff individually and in small groups and encourage feedback for clarity; empower staff to lead by example and train / mentor co-workers.

Detroit, Mi / Cleveland, Oh

• Oversaw the daily operations of eight storage facilities including a remote market in Cleveland, Ohio. Monitored staff performance and procedural compliance, vendor relations, and researched/resolved any facility maintenance or service issues.• Recruited, hired, coached and retained an engaged team of managers by demonstrating initiative and leading by example. Participated in weekly conference calls to discuss district performance with management staff and set weekly goals. Led monthly meetings to review company initiatives and district performance (merchandise sales, occupancy, move-ins and past due accounts). Engaged with staff through role-playing to improve performance and assisted customers to better demonstrate effective sales and service techniques. • Ensured that team members demonstrate sales-focused and customer-centric behaviors when interacting with customers through completion of Customer Needs Sheets (CNS) to determine customer requirements and provide storage and asset protection options tailored to each client’s needs and budget, including up-sales of packing and storage materials available on-site. • Administered regular property audits, ensuring properties are safe and met company operational standards. Managed payroll, repair and maintenance and expense budgets and P&L statements. Monitored monthly facility maintenance and repair budgets, and negotiated service and repair pricing with vendors. • Conducted annual employee performance reviews with an emphasis on encouraging employee progress and growth. Analyzed labor hours and scheduled personnel to ensure appropriate staffing levels during peak periods or during absences.

Greater Detroit Area

• Managed the daily operations of 17 locations – from operations to staffing to regulatory compliance.• Conducted regular audits, ensuring the company’s assets were safe and met operational standards and compiled monthly reports evaluating each location’s performance and profitability.• Worked alongside the regional vice president to determine and execute company policies and procedures and developed / implemented a successful regional collection seminar for store managers and staffs. Engaged with store managers to set and determine monthly and quarterly goals.• Recruited, hired, coached and retained and engaged employees by demonstrating initiative and leading by example. Selected to serve as a mentor in the district Director of operations mentorship program; coached and mentored three new district directors of operations in 2006.