Eric Lundgren Email & Phone Number

Michigan, United States

• Oversee the daily operations of nine storage facilities in Michigan. Monitor staff performance and procedural compliance, vendor relations, and researched/resolved any facility maintenance or service issues.
• Recruits, hires, coaches and retains an engaged team of managers by demonstrating initiative and leading by example. Participates in weekly conference calls to discuss district performance with management staff and set.
• Ensures that team members demonstrate sales-focused and customer-centric behaviors when interacting with customers to determine customer requirements and provide storage and asset protection options tailored to each.
• Administers regular property audits, ensuring properties are safe and met company operational standards. Manages payroll, repair and maintenance and expense budgets and P&L statements. Monitors monthly facility.
• Conducts annual employee performance reviews with an emphasis on encouraging employee progress and growth. Analyzes labor hours and schedules personnel to ensure appropriate staffing levels during peak periods or.

Southfield, MI

• Responsible for daily management of the provider network within Rural Michigan.
• Responsibilities include recruitment and daily management of provider network, complaint investigation and resolution, and outreach and education related to access and utilization of services.
• Manage network of more than 40 providers to ensure that performance criteria is being met.
• Recruit and negotiate with provider network to meet budgeted costs. Have successfully reduced budgeted costs by over $12,000 in the 4th Quarter of 2017.
• Regularly meet and work with providers to address issues and concerns raised by the providers, including payment and billing issues, trip volume, service area, and credentialing requirements and specifications.
• Perform vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State and Local regulatory standards.

Sterling Heights, MI

• Oversee daily operations of four restaurants. Responsible for maintaining operational brand standards and food safety requirements.
• Responsible for profitability of restaurants by ensuring that food, paper, and labor costs are within franchise budgetary parameters. Achieved these goals by daily restaurant reviews with the restaurant manager to.
• Work with restaurants to improve daily operations and increase sales. Monitor restaurant teams’ performances and procedural compliance. Communicate with vendors in order to resolve any maintenance or service issues.
• Hire, coach, and train four restaurant teams. Utilize a variety of methods to recruit new hires. Conduct individual and team training sessions to help develop team members and to reinforce brand standards. Lead.

Michigan

• Conduct audits at 116+ restaurants and support restaurant performance in a value-added manner by reinforcing all operational procedures and standards during on-site visits. Examine sales and performance data to build.
• Communicate with operations, restaurant owners and or managers/supervisors by relaying relevant information on the restaurant performance; review key business drivers (average sales, speed of service, training, guest.
• Work in conjunction with restaurant teams to source and implement specific improvements to individual restaurant operations, performance and profitability. Improved service, sales, and customer retention by executing.
• Collaborate with the business development manager, restaurant owners and/or managers to discover ways to improve individual restaurant performance through open communication and human resource optimization/best.
• Coach and train restaurant teams in new products, equipment and procedures / standards. Expand on product research and development processes to educate staff and drives sales / promotions, control product.

Detroit, MI / Cleveland, OH

• Oversaw the daily operations of eight storage facilities including a remote market in Cleveland, Ohio. Monitored staff performance and procedural compliance, vendor relations, and researched/resolved any facility.
• Recruited, hired, coached and retained an engaged team of managers by demonstrating initiative and leading by example. Participated in weekly conference calls to discuss district performance with management staff and.
• Ensured that team members demonstrate sales-focused and customer-centric behaviors when interacting with customers through completion of Customer Needs Sheets (CNS) to determine customer requirements and provide.
• Administered regular property audits, ensuring properties are safe and met company operational standards. Managed payroll, repair and maintenance and expense budgets and P&L statements. Monitored monthly facility.
• Conducted annual employee performance reviews with an emphasis on encouraging employee progress and growth. Analyzed labor hours and scheduled personnel to ensure appropriate staffing levels during peak periods or.

Greater Detroit Area

• Managed the daily operations of 17 locations – from operations to staffing to regulatory compliance.
• Conducted regular audits, ensuring the company’s assets were safe and met operational standards and compiled monthly reports evaluating each location’s performance and profitability.
• Worked alongside the regional vice president to determine and execute company policies and procedures and developed / implemented a successful regional collection seminar for store managers and staffs. Engaged with.
• Recruited, hired, coached and retained and engaged employees by demonstrating initiative and leading by example. Selected to serve as a mentor in the district Director of operations mentorship program; coached and.